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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I took my 4 year old daughter to see Frozen at the Royal Drury Lane, you really couldn’t get any better location wise. All the staff members were so friendly towards my daughter and myself they made a real fuss of her which she absolutely loved. I couldn’t recommend the hotel highly enough.
Positive section of review
Location was perfect for the P&J Live Arena. Breakfast was very good. Hotel allowed us an early check-in and also has a 12pm checkout as standard which is great. The staff were great. Very friendly, efficient and always keen to answer any queries that we had.
Positive section of review
Great hotel, very friendly staff. Dog friendly. Great breakfast and dinner. In less than 45 minutes away form the train tunnel. Old windmill, more than 400 years old, much character.
Negative section of review
Our room was at the back of the hotel, partly above the kitchen. Opposite our room was a big ventilator causing a lot of noise during the night. New houses are constructed at the back of the hotel, but no nuisance form this at all. Parking at the back could sometimes a bit challenging.
Brighton & Hove, United Kingdom
Positive section of review
Breakfast not included in the deal, but complimentary water, pastries and fruit are provided. Very straightforward check-in etc and conveniently located.
Negative section of review
WiFi not the strongest but only a minor complaint.
Positive section of review
Fantastic location and staff. Beer garden and lovely walks on the doorstep are a huge bonus.
Positive section of review
Nice clean room excellent staff and great location for terminal 5 perfect place to stay
Negative section of review
Nothimg
Positive section of review
Good location, fairly good firm mattress, and OK check-in speed
Negative section of review
Very dated rooms, minimal staff, no toilet brush, broken tap, bathroom mirror light not working, small room, no complimentary water, no a/c, dirty side alley, questionable state of visitors car park, loose toilet paper holder, no night porter/entry with room card(had to ring a bell and wait), wonky fittings, scuffed wood and smelly.
Positive section of review
Breakfast was very good, a bit crowdy at certain times.
Negative section of review
Only a bit problematic is to small elevator and magnetic card door locks but it is not a big deal.
Positive section of review
Very comfortable. Plenty of staff, excellent service.
Negative section of review
Nothing, except you need a car as its 2 miles out of town so taxis are required. Walk on lochside road is very picturesque but road is busy & pavement narrow.
Positive section of review
Location, cleanliness, facilities in room.
Negative section of review
No answer at front door for check in. Had to phone property after several rings of doorbell did not produce a response. Then told oh just ring the bell. Very noisy if resident above you.