1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
It was a lovely location and the house was clean and comfortable. It had most things you needed for your stay in terms of self catering. We would stay again as there wasn't anything major to complain about. There are shops nearby in Matlock which is about a 10 minute drive away. The lake was beautiful even when it rained on the odd day during our stay and we had a daily visit from some if the birds on the lake which was lovely.
Negative section of review
I think that it could do with a little TLC in terms of the decor but overall it was a comfortable stay and it was clean in the main. There were a couple of cobwebs but we can all miss those from time to time. There were cracked tiles in the en suite and the shower door does not seal properly either. the heated towel rail definitely needs replacing as it is very tired looking and paint is starting to peel off of it. In the main bathroom the shower attachment to the mixer taps in the bath leaked by way if fittings not being tightened up properly so it sprayed and leaked water everywhere if you tried to use it. Overall though it was clean and tidy.
Positive section of review
I was very impressed with the staff who I found to be very friendly, helpful, and professional. The Hotel itself has a very bright and modern feel to it which gives it a very friendly atmosphere complimented by the staffs very efficient and positive attitude. Our room was very comfortable, clean and had all the facilities you would expect from a modern hotel.
Positive section of review
Very comfortable and well equipped. The amount of complimentary food available was quite incredible - it made for a superb breakfast.
Negative section of review
Nothing.
Positive section of review
The apartment is spacious and comfortable. The bus station is very close to the location. The area is quiet and safe.
Positive section of review
The location and hotel are very well maintained. The staff were excellent. Thank you for a lovely stay.
Negative section of review
N/A
Positive section of review
Great location and right on top of Marble Arch tube station for the Central line.
Negative section of review
Comfortable rooms and great location across from Hyde Park.
Positive section of review
Nice decor in bar area and reception .. staff friendly .............
Negative section of review
Bed was terrible I could feel the springs .couldn't get much sleep , pillows not the best .. stayed in room 124 , probably the worst and most depressing view you'll ever get.. looking straight into the roof ..stayed in premier inn the night before beds were far more comfortable.
Kingsthorpe, United Kingdom
Positive section of review
Staff we able to help at a moments notice
Negative section of review
I searched and booked on the premise of entire place… this can be but also shared. Bathroom not en-suite
Positive section of review
All ok
Negative section of review
wi-fi slow when using my laptop