1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Saffron Walden, United Kingdom
Positive section of review
The booking was easy and pre-arrival communication helpful, especially guidance on parking. Booking in was quick and easy. The room was well appointed and comfortable. The restaurant was comfortable and the menu gave a wide range of choices. Ours were well cooked and tasty. The choice of drinks from the bar was goo. Prices not out of line with our expectations. All staff were friendly and helpful.
Negative section of review
Nothing of any note.
Positive section of review
The decor was stunning, relaxing, quality. Facilities fantastic, very comfortable and cosy stay. One of the few places I’ve stayed in I want to go back to. The kind of place you could go and write that book you’ve always wanted to write. Heating great. Town beautiful too and convenient to be opposite the coop. Had no problem parking right outside
Negative section of review
Light in ally could turn in quicker
Positive section of review
Comfortable bed and nice size room. Proper coffee machine. Great staff. Close to London Excel so convenient.
Negative section of review
Rooms on the bottom floors have a portal that can't be opened so no fresh air. There used to be small toiletries (body lotion, shower gel, shampoo and conditioner), this has now been changed to single pump bottles attached to the wall of shower gel, handwash and shampoo only.
Positive section of review
Jessica was very helpful especially with regard to our request for early entry to the property.
Negative section of review
There was nothing we did not like.
Positive section of review
Still updating rooms after taking over property 18/12 ago. Had a lot to do
Negative section of review
Unfortunately on a Friday food was restricted to Mexican which had too many ingredients which were unacceptable for me Although not on their menu they made me a sandwich as didn’t want me to go with no food
Newcastle upon Tyne, United Kingdom
Positive section of review
Staff are amazing here and always happy to help with a smile. Great location
Negative section of review
Only 2 lifts and took ages waiting for them
Positive section of review
Massive TV nice little patio area, very clean
Negative section of review
The soap dispenser
Positive section of review
Excellent facilities nice large room
Negative section of review
Nothing great place to stay
Positive section of review
Nice place clean and tidy
Positive section of review
Everything
Negative section of review
Nothing