1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Will definitely stay here again. Great location for what I needed. Staff were friendly and efficient, all public areas were clean. Food was excellent, room felt brand new with comfy bed, lovely bathroom, excellent WiFi and a smart TV.
Negative section of review
N/A
Newcastle upon Tyne, United Kingdom
Positive section of review
This is my second visit Friendly reception and lovely lady Fabulous room Night porter lovely Kiran was just brilliant and the breakfast delicious
Negative section of review
Just hard to get parked not hotels fault just a difficult area for parking
Positive section of review
The hotel is beautiful from outside and the breakfast was gorgeous lots of choice for our family age range from 3 to 30
Negative section of review
Not much
Positive section of review
Great location. Very close to parks and museums. About a two minute walk to QE2 walk which is a must do walk
Negative section of review
Everything was fine Hotel staff extremely helpful
Positive section of review
The Tower suite was quirky and unique. Open fire in the bar and excellent breakfast.
Negative section of review
Better toiletries. No shower but expected due to room design.
Positive section of review
Room quirky but large and dark and very quiet so had good nights sleep.
Negative section of review
Bed litttle hard for my preference but great size
Positive section of review
Very neat and clean property well managed by owner
Negative section of review
Nothing
Positive section of review
The location is beautiful.
Negative section of review
The place was not clean. Huge spots on carpets, big dump stains on walls (especially in bathroom), kettle and tea pot filthy and you just avoid them (because it's gross). The bathroom is like in prison, very cold and miserable you just avoid to the minimum. If you enjoy your shower avoid this place. Not to mention the bathroom and only toilets are downstairs so it makes it tricky if you need to get up in the night to go to the toilet. Drawers not attached to the wall so can easily fall on a young child while opening. (We were able to avoid any accidents by telling the kids don't touch) Huge step in entrance or kids room with no marking to make more obvious (we had a massive accident) Gate latch dangerously dropping down and you need to keep your children away from (we had a massive accident) So after explaining some of the hazards there are in the property. Please keep reading because that is the absolute worst thing about this place. They say Children at all ages are welcome but that is definitely not the case!!!!!! . As I mentioned we had two massive accidents in the property that has to do with things that easily can be fixed. We have to call 999 twice. I thought we would lose our children who are four and seven. This became instead of a lovely holiday, a nightmare. The management of the property completely brushed their hands off anything to do with any kind of responsibility for things that happens in the property would not offer any sympathy or help. Calling me emotional giving me wrong papers to fill out and lie later on saying we weren't looking after our kids. After talking to the company who owns the property, you can tell that the lack of customer service starts there. They blamed us for the horrible accidents that could have been avoided if their place would be safer. Again, not even sympathy for our horrible experiences and not willing to change anything in the cottage to make it safer.
Positive section of review
Location was good
Negative section of review
We had a room for 3 adults and the bed for our daughter was so uncomfortable we left after one night as it was just foam on a wooden base. A pull out sofa bed would have been better. Hair dryer in room was awful, took ages to dry my short hair as was cold.
Positive section of review
The view
Negative section of review
That all the furniture and rug was covered in big cigarette burns and human stains of the apartment been used as a brothel hotel the out sitting area has not been finished and flags are loose and just laid on the floor no cement gaps that fail health and safety rules of building I am disabled and got my crutches stuck in gaps that should be filled my partner has stage 4 cancer I did forward pictures to the alur so I didn't get charged for the damage that they already paid me to stay in an according to staff number 15 was the best apartment shame on you booking.com
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