1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Had such a lovely stay, great location, got upgraded when we arrived, welcome gifts, made us feel very special, staff were amazing, definitely will stay there again
Negative section of review
Couldn’t say there was nothing we didn’t like
Positive section of review
The staff were friendly and very apologetic over the disturbances. The breakfast was very basic - cereal and toasties if requested.
Negative section of review
We stayed in room 5. No wardrobe or drawers, we hung our clothes on the coat hooks. The view from the windows ~ a brick wall with bared wire on top. The shower was difficult to turn on, the TV remote didn’t work and this room is located next to the entrance door, reception and bar area. Sound proofing required!
Positive section of review
The location was great as close to the train station and there was ample parking. Communication from company was great
Negative section of review
The property was very tired. There were broken and unloved bits all over, too many to mention. The kitchen blind was filthy and all the crockery was dirty in cupboards. The apartment could do with being maintained. The handle on the main door was almost falling off and a botched job with screws had been attempted. A man turned up at the door during our stay and knocked on it continuously and we didn’t answer as were in showers. He then buzzed and said he was there to read the meter and we explained we were on holiday to come back an alternative date. He then proceeded to come back and knock hard on the door for 5mins and when we answered he was rude and said he was inspecting the property, we said no we were on holiday and he said get ready and I have keys to come in when you leave. This made us worried as all our stuff was in the apartment and he had keys to just walk on whenever, Donnini sorted this for us and apologised insisting they knew nothing about it and wouldn’t arrange for a time when guests were staying. oddly I seen a text and voicemail after this asking me to context them as an inspection was organised and would o be there to let them in or if not they had keys. Seems strange they lied about knowing about the appointment but what is astounding is why would this be arranged when someone has paid to stay in an apartment on holiday. We were not there to facilitate an inspection and felt we couldn’t relax after this. It was arranged between 2-4.30 and the man turned up at 1pm. Also, this is not up to guests to be available for an inspection and was poor on all counts made worse by the lying about knowing nothing about it. This really spoiled our time and I wouldn’t stay here again for a few reasons Key are given to people who can just access the property when they like. It didn’t feel very secure after learning this. The apartment was tired with lots of maintenance required. It was very unloved and unkempt. It wasn’t immaculately clean.
Positive section of review
Hot. Thin walls, adjacent room noisy and very too much insulation in roof. Perplexing, quirky, bit dilapidated
Negative section of review
Needs a refit
Positive section of review
Breakfast was lovely. Coffee was excellent! a large room, large bathroom and off road parking.
Negative section of review
The internet was rather unreliable. We were in the annexe across the road. The weather was ok, but I can imagine in bad weather it’s not a pleasant trip across for breakfast.
Positive section of review
The property was clean and in a very good location Really quiet place
Brighton & Hove, United Kingdom
Positive section of review
Breakfast buffet was excellent, staff were helpful and friendly.
Negative section of review
Ventilation fans were noisy outside the back if the hotel... 5th floor up...
Virginia Water, United Kingdom
Positive section of review
Beautiful garden and main house
Negative section of review
No Toaster, sofa bed was rock hard, Tv didn’t operate main channels, kitchen very basic
Positive section of review
Close to the river.
Negative section of review
Not as advertised on Booking.com
Positive section of review
Stylish.
Negative section of review
Nothing
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