1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
- The room was pleasant and very clean. Well presented. - The coffee machine with quality coffee pods was a nice touch. Made the room feel luxurious. - Great flat screen TV - Very comfortable bed - The bath was a good size and much appreciated to relieve stress! - Luxury Elemis toiletries
Negative section of review
- The hotel is on a very busy and noisy main road. This meant I heard loud loud exhaust pops/bangs in the night from speeding vehicles and motorbikes. There was also a lot of noise from ambulance sirens/sirens. Fortunately, I'm a seasoned traveller so I always take ear plugs with me. Once I had them in, it was fine. The hotel does have double glazing, but it's very old and doesn't work well in terms of soundproofing.
Positive section of review
Overall a good location, well appointed. A few observations that need to be corrected. Overall staff helpful but the hotel seems to be under staffed.
Negative section of review
There were a few issues: - Room service menu via TV very difficult to find not intuitive, and even too staff some time to find. system needs updating. - No back-up room service menu in rooms - no response from phone lines (room service, reception, general) - I had to go to reception, which was not staffed, then search the kitchen for staff to help. In general there are staffing issues at the hotel. The staff in place were very helpful and professional but the hotel is under staffed. Taxi booking service - unable to locate any Heathrow locations in the system (even with staff help) i.e. car rental locations.
Richmond upon Thames, United Kingdom
Positive section of review
Great location, food in the restaurant was very good, the grounds are lovely to relax in. All the staff were friendly.
Negative section of review
Our room didn’t really meet our expectations. The aircon was not powerful enough / working properly - after leaving it set to 18C all day, it was still 24C at night, which made it very uncomfortable for us and our baby to sleep. The TV was very small and difficult to watch from bed. There were no plug sockets by the bed. Additionally there were not enough staff at dinner on the Friday evening, as they were busy with a couple of big groups, we were pretty much abandoned after our main course - would have ordered dessert and coffee if we’d been asked.
Positive section of review
The rooms were cleaned between nights. The bathroom was shared but we got it to ourselves on the first night
Negative section of review
We had to call reception to let us into the building, so had to wait outside with our bags for around 15 minutes. Water pressure in the shower was not great.
Positive section of review
Located in a good area easy to get to the coast. Host was really welcoming. Accommodation was spotless.
Negative section of review
Table had to on it
Positive section of review
Excellent little apartment great location very homely hence we've stayed there four times now
Negative section of review
Nothing to dislike
Positive section of review
Host was quick in responding! He made our stay comfortable! Very easy checkin and checkout !!
Positive section of review
Tired but great position, stunning views early in morning with no one else there
Positive section of review
Property was in a great location, easy to find and parking wasn’t far
Negative section of review
So room was not clean, bed has stains on the sheet, asked for them to be changed but still wasn’t happy. We had a room with a sofa but it was a sofa bed so was not comfortable to sit on as we only booked a couple room. TV didn’t work, asked for extra tea and coffee but didn’t arrive, We had told reception for late checkout the night before but during checkout time we were distributed and was told that we had passed checkout time and we need the room emptied, told reception why was the handover not done. After that then we had room service asking us that there want to clean our room. Due to the problem there didn’t charge us for late check out, but we were disturbed so many time was no need for us to be there.
Positive section of review
Facility SPA
Negative section of review
All good nothing to dislike
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