1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Beautiful hotel room was clean and lovely decor. Bathroom was spacious and excellent shower. Staff were all extremely helpful and welcoming. Air on worked really well so wasn’t too hot which can happen in some hotels.
Positive section of review
Great location and easy to park. Walking distance to the sea front. Plenty of food places around if you didn’t want to cook. Clean and tidy and had everything we needed.
Negative section of review
Nothing
Positive section of review
Had everything we need for a one night stay. Brilliant location for Wembley OVO and stadium not far from station Good check out time of 11 am so no need to rush
Negative section of review
We were too late for breakfast as I thought the receptionist said 10am closing but at 9.30 we missed their breakfast but no matter we ate at the local lounge.
Positive section of review
Great location very close to the town centre and Abbey. Nice and cozy, I felt very at ease and chilled out. Janet is a warm, welcoming and helpful host.
Positive section of review
Great location, right in the heart of activity on Westgate. Also very nice rooms given the space.
Negative section of review
This isn’t an issue, but be aware that there is no lobby. It’s self check in at the front. However the main office is minutes away if you have any questions/ concerns.
Positive section of review
Great comfy room & bed . Good location for a quick pit stop. Nice breakfast.
Negative section of review
Carpet to rooms is getting to the point where it needs a good clean to not spoil the overall good standards
Positive section of review
Close to railway station. Close to amenities. Scenic area.
Positive section of review
The location was good and breakfast wasn't bad
Negative section of review
The room was hot and had scaffolding right outside the window. Not worth £195 pn. On Monday morning workers started hammering at 8AM. This hotel is run by interns who are incompetent and a couple of them are rude. We had two bookings on arrival for the three nights and were told both prepayments were fine. Two days in they said they weren't and chased us quite aggressively for payment, in particular one young man. I saw I had a payment for a similar amount that came out of my account that day - but couldn't check the provenance on my phone, I will now be checking with my bank. Everything about their organisation was slapdash and incompetent. The second night we paid for breakfast (took 15 minutes) and in the morning they claimed we hadn't. I told them on the last day that the lift doors hadn't opened for me until I'd tried to send the lift back up. They weren't interested and took no notes. They cancelled our door cards on day 2. One v uninterested receptionist said she'd fixed the problem - only they hadn't. Such a disappointing stay while celebrating a daughter's graduation. I am a Silver Accor member and will not be staying here again.
Positive section of review
Great food , location, staff friendly
Negative section of review
All ok
Positive section of review
It was a convenient stop. The staff were very friendly and helpful.
Negative section of review
It was quite tired