1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Everything about the hotel was fantastic. Location, staff and food, great. The staff were all helpful, friendly and professional and went out of their way to help us. Great rooms and excellent food. Great location for our walk along Hadrian's Wall for a couple of days. Many thanks
Negative section of review
NA
Positive section of review
Very cosy and comfortable place. Great, helpful staff. When the receptionist realised how tall my partner was she gave us choice of rooms - to make sure he will comfortably fit in bed - which was very sweet of her
Negative section of review
. No issues.
Brighton & Hove, United Kingdom
Positive section of review
Location, friendly staff and comfortable room with great view. Bar stayed open late. The concierge and outside staff were amazing
Negative section of review
The lack of extras in the room . We stayed in a junior suite but there were no Bath robes, no shower cap, tiny toiletries which were not renewed, no spa, pool or gym so not sure the 5 star status still applies. Breakfast was a whopping £25 so we skipped it.
Positive section of review
It was good, but I felt it could have been a little more special for the price
Negative section of review
Some of the elements of the cooked breakfast
Positive section of review
Great location, staff friendly, good food.
Negative section of review
Bed very soft resulting in poor nights sleep. Poor and inconsistent Internet connection.
Positive section of review
Ran out of gas.
Negative section of review
Ran out of gas. Phone line unmanned after 7.30
Positive section of review
Food was great
Negative section of review
Nothing
Positive section of review
Good location
Negative section of review
Dirty there were skid marks in the loo fag buts under the sofa and when we spilled a glass of water on the already stained sofa we got charged £120 when we explained our unhappiness we were told we still had to pay
Positive section of review
Nice shower
Negative section of review
Disappointed with the "Runway View " room. Only the end 100yds visible and as flights were landing from the West nothing went past. (I know the hotel isn't responsible for with way the flights land] I have stayed many times and have never had such a disappointing view. The food wasn't as good as it used to be and hideously expensive.
Newcastle upon Tyne, United Kingdom
Positive section of review
Location
Negative section of review
The room was noisy a lot of teenagers in beer garden Also room was really hot and stuffy Bathroom very dirty and dated