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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We liked the quaint little village surrounding the hotel itself (which is part of the hotel/spa), the room we booked was the cottage and it was hidden away so we had more privacy than expected and we had our own terrace garden. Although we didn't use the spa facilities, the thermal pool looked inviting. The side of the pool is exposed (shutters roll up) so you feel like you're in an outdoor pool. Will definitely use the pool next time. On arrival to our room, we received complimentary spa-like toiletries (smelled amazing) and chocolates as we were there for our anniversary. One of the reasons we booked here was because they were dog friendly as we wanted to take our dog with us. They provided a dog bed and water bowl which was a nice touch.
Negative section of review
Unfortunately, I wasn't aware that the shops and tea room wasn't open when we stayed as we booked on a weekday, but we went there for the accommodation so it wasn't a huge issue.
Positive section of review
The location was great. I was travelling with a four year old, I booked a queen room and we got what I think was a family room. My son absolutely loved the room, especially the “bunk beds” and wanted to call his grandparents to show them the “super cool room”. The Room was small-ish but clean and a perfect, comfortable place to put your head down after exploring London all day. The staff were incredibly friendly, helpful and chatty. The hotel is also quiet, we heard no outside noise and had a great nights sleep. Would definitely stay again on my next visit to London.
Positive section of review
Excellent breakfast. Plenty of choice and good sized portions. Staff very friendly and attentive. Easy to top up supplies of tea, milk and sugars for the room. The bedroom was clean, bright and airy and the bathroom had a large shower which was ideal for me as I am a larger lady who needs the extra space! 🙂
Negative section of review
Given the age of the hotel, it would have been interesting to have a little potted history of it in the guest folder. There wasn't anything that I didn't like. A couple of minor issues in the bathroom which didn't inconvenience me, but I reported them to reception to make them aware.
Positive section of review
We really liked the lobby area. There are lots of tables and places to sit. The hotel was very handy for catching buses and there are a couple of places to eat close by, as well as a grocery store. It had a really nice selection of breakfast items if you'd paid for the breakfast option.
Negative section of review
The bathroom could use some hooks on the back of the door. There is no where to put wet towels. It would also be nice if there were more than three hangars and a very short rod for hanging up items. The bathroom is very small.
Positive section of review
what i /we found is that the area didn't have a "breakfast" before 930 am ish. Which for the pilgrimage didn't fare well with the 4 yr old . Nothing personal to the hotel as they do breakfast on the weekends.
Newton Stewart, United Kingdom
Positive section of review
Friendly welcome and quiet position close to the centre of Newton Stewart.
Negative section of review
Everything was fine although the twin room was a little tight for space.
Positive section of review
Location was great & neat & tidy !
Negative section of review
Our family loved the property- Would have liked larger bath towels & maybe swapping them over 1/2 way through stay ! Would have loved to to leave bags somewhere on check in .
Positive section of review
Great location
Negative section of review
Twin room booked, 2nd bed was a put me up. Not great.
Brighton & Hove, United Kingdom
Positive section of review
Room size
Negative section of review
Bad smell
Positive section of review
Decor
Negative section of review
Food