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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The concept of staying on a boat rather than a hotel as we’ve never done this before. The security level of the dock, we felt very safe. For an extra fee the hosts were very accommodating to decorate for my boyfriend’s birthday, and were very informative of local amenities. We were very lucky with the weather which made the whole experience even better, sitting out under the stars and at the top of the boat with a coffee in the morning was a great start to the day.
Negative section of review
We only booked for one night, definitely need to make it a weekend.
Positive section of review
The location was good, and the bed was comfy. The bar was nice but expensive, and the reception staff were generally uninterested in actually listening to any feedback that wasn't positive, and my card was charged the night before we left when I was told it would bot ve charged and it was just for insurance .
Negative section of review
The room was smelling, and my wife asked if it could be sprayed with aur freshener, and it wasn't, They opened the window .we did ask for a fan as no air con, and we did receive one, so that was something . We are in the restaurant, and I ordered steak medium rare and no coleslaw. So my steak came with chips, and I was not offered any veg or salad in place of the coleslaw and worse my steak although cooked well , ⁷bled all.over the plate onto the chip's. I asked why the steak had not been rested as it was still bleeding, and the worker asked if I wanted it replated. I said yes and rested for 5 minutes .It was brought back less than 2 minutes later, and the plate had been wiped of blood, and 30 seconds later, the steak was bleeding again . We complained again but nothing and then when we paid at the reception she asked if our meal was nice and we told the receptionist what it was like and she looked bemused . We were not even offered a complimentary drink, never mind any discount and the customer service and staff training is terrible . NEVER AGAIN WOULD WE STAY AT THIS HOTEL
Bourton on the Water, United Kingdom
Positive section of review
Breakfast was amazing - great selection and then to have a hot breakfast was brilliant. Comfortable bed, great size room.
Negative section of review
The stairs and lugging our suitcases up so many stairs. (We realise this is unavoidable)
Positive section of review
We were upgraded to executive I think either way room was lovely. Bed was comfy, absolutely loved the bed😂
Negative section of review
Swimming pool and other facilities closed quite early, for us at least but other than that great stay
Positive section of review
The location is good, the room is clean and spacious. The landlord is very kind
Positive section of review
Very attentive and freindly! Loved the whole experience 💕💕
Negative section of review
Lots of hills
Positive section of review
Exceptional atmosphere and location
Negative section of review
N/A
Positive section of review
view and location, clean and tidy
Negative section of review
WIFI is poor
Positive section of review
location
Negative section of review
WIFI is weak
Positive section of review
location
Negative section of review
Wi-Fi is weak