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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Staff were fabulous. Upgraded me to thier spa room because I wanted a bathroom and there wasn't one in my allocated room. Great breafast on offer, which was huge. Kitchen staff wrapped up what I couldn't manage, so that I could take it away for lunch. I was there for work so didn't get chance to explore the area but the hotel is set in fabulous countyry-side.
Negative section of review
Nothing
Positive section of review
1.Some of the staff we met ( Claire and her team) who came around were very helpful and friendly. 2. Proximity to Town Centre.
Negative section of review
1.The internet service provided was unstable. 2. They refused to refund my £100 security deposit because I checked out late, even though I pleaded with them that I was moving homes and had a lot to move out, whilst coordinating my little children which made it very tough to check out as early as 10.30am. They have not responded to my email regarding this situation yet. 3.I asked for a proforma because I had to extend my stay for another 7 days noticed I had a £10 refund I was not informed about and till date Sojo stay never refunded the money. 4. Sojo stay kept progressively increasing the cost of the apartment every night, no standard cost. 5.The ventilation was very poor as pigeons were always at the window and pooped there and I caught a respiratory infection due to inhalation of bird poo.
Positive section of review
The location was very good. The hotel itself is a bit tired. It could do with a revamp. The breakfast was very good.
Negative section of review
Parking in their own private carpark you had to pay for separately, even though it wasn’t expensive I believe it should be included
Positive section of review
The hotel was comfortable and the staff were absolutely lovely and very helpful.
Negative section of review
N/A
Positive section of review
friendly helpful staff, comfy room with a very reasonable price
Positive section of review
Very close to everything. In a great location.
Negative section of review
Rooms a little small when you have big suitcases
Positive section of review
Comfy clean and good breakfast
Positive section of review
Clean and lovely staff
Negative section of review
Pillows to high , machines didn’t work
Positive section of review
Clean and spacious.
Negative section of review
The noise from the shower pump in the master bedroom ( I had to turn it off)
Positive section of review
Location was good
Negative section of review
Bad service, broken fan in the bathroom making loud noise, no hot water whenever needed