1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
After initial confusion about entry .It would have been beneficial had wed been informed at point of booking to look out for Email with Instructions for entry it would have eliminated some stress levels However once sorted and we gained entry ALL WAS EXCELLENT. Very Clean. Well equipped EXCEPT NO HAIRDRYER Very Comfortable and EXCELLENT SECURITY. If in the area again WILL NOT HESITATE IN VISITING AGAIN THANKYOU
Positive section of review
Very central location, views to die for… comfortable and clean. Breakfast delivered to the room - excellent service.
Negative section of review
Possibly a little hard to find and close to road - larger sign would be useful
Robin Hood's Bay, United Kingdom
Positive section of review
Very comfortable bed and excellent breakfast . Staff couldn’t do enough
Negative section of review
We were in room 5 excellent bed but a cramped bathroom
Positive section of review
Lovely hotel, comfortable bed and so close to the train station
Negative section of review
Nothing
Positive section of review
Very easy to find. Close to Canary Wharf underground.
Positive section of review
Bed was amazingly comfy and the shower was fabulous.
Negative section of review
Would have liked a bedside table and maybe some brew making facilities in the room but having these available downstairs 24/7 was ok. X
Positive section of review
Location, rooms comfortable, staff helpful
Negative section of review
Could have done with some draws in wardrobe and pillows too soft
Positive section of review
The dinner was lovely.
Negative section of review
Upon check in, I was given a room for which the previous occupant had had their stay extended. I found this out after carting my luggage up stairs and far away from the check in desk, to find someone else's belongings in the room and a note saying their stay was extended. It was fixed fairly quickly when I went back to the desk but it left me feeling unsafe that someone else would get the key to my room. No lift in the property either so accessibility isn't great. Cleanliness also left a lot to be desired - stained carpets, bath tub didn't look like it had been cleaned properly. And the mattresses was so uncomfortable.
Positive section of review
Great location
Negative section of review
Strange entrance but great staff and amazing breakfast!
Positive section of review
Nothing
Negative section of review
The most unclean accommodation I have ever been to. Got there to find that the whole apartment hadn’t been cleaned, clumps of hair EVERYWHERE, crumbs, splats of food, dirty cups, dirty carpet, bed sheets and towels that were used, STRONG smell of urine. Had to get someone back to clean and where some of these issues were fixed the strong smell of urine did not leave, there were still hairs found everywhere and the bedding for the sofa bed wasn’t clean. Also didn’t sleep due to the club below being open till 4 am.