1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Excellent location, smooth check in process. No issues with requesting a late check-out. Lovely to find a personalised handwritten welcome note with mini muffins. Ever so cute.
Negative section of review
Getting to the hotel after landing at Heathrow. What a very clumsy shuttle system Hoppa Bus is. Hotel did send an email with some info, not very helpful to determine where exactly the shuttle was leaving from. Once found it was not the most comfortable spot. Guess being used to nice free shuttle services from hotels doesn't apply in the UK?
Positive section of review
The hotel is excellently located 5 mins from the underground. Lots of restaurants and cafes in the area. Hyde park across the road. The room was satisfactory. Bed comfy.
Negative section of review
Breakfast was included but was Very basic. The only hot food was boiled eggs. Breakfast started at 7.30 , so when i arrived at 7.30 there was barely anything left as a special group had already been in. The employee wasn't replenishing anything.
Positive section of review
Traditional pub accommodation, which feels just a bit tired. My room was a good size and quiet. Helpful, friendly staff. Good food in the evening.
Newcastle upon Tyne, United Kingdom
Positive section of review
Everything. Stay at the same Leonardo's hotel each time I'm there and it's always good
Negative section of review
Nothing to complain about
Positive section of review
Lovely food , we had breakfast and dinner. The room was very comfortable.
Negative section of review
Unfortunately the bar of the hotel was undeneath our room and the hotel closed at 10pm, people were still there making a lot of noise till after midnight.
Positive section of review
Wow one of the best apartment I have ever stayed in.
Negative section of review
Location , clean and staff were very helpful.
Positive section of review
Breakfast location and stylish surroundings
Negative section of review
The window was blocked up so I couldn't see out, climbing 3 flights of stairs was a little difficult
Positive section of review
The bed wa comfy and reasonable high.
Negative section of review
Very narrow bathroom with broken basin, small size of the room, and almost no furniture. At this size some more shelves e.g above the bed would help much
Positive section of review
Location was great
Negative section of review
Nothing