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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Our stay was unique. The breakfast was minimum and not described on the menu. We had a bowl of porridge and and a slice of toast. No cooked breakfast was offered. As described in on the Internet booking. Both of us bitten by bugs in the bedroom. The bedding wasn't fresh on the bed. The bedroom was dusty with cobwebs. And cluttered with furniture. So we couldn't move around easily. There was a terrible smell coming from the toilets. In the hallway & first landing. We were lucky to move to a better place for the week we were in Kelso. A lovely appartment 🙂👷
Negative section of review
A waste of money. Not as described in advert. A very uncomfortable place to stay in my opinion. Rooms too cluttered. Kettle in room missing an upto date test sticker. Last tested in 2009.
Positive section of review
What a fantastic team of staff. We were quite a difficult group in many ways with my 2 young grandchildren and my elderly mother in our group. But all the staff responded positively to every little request we made and sorted everything. We were also delighted when staff used their initiative and went the extra mile to make us even more comfortable. The bedrooms were beautiful and the beds extremely comfortable. Everything was spotlessly clean.
Negative section of review
One tiny problem over a delayed dinner but this was resolved straight away to our satisfaction.
Positive section of review
Comfy room with fridge and goodies. Any time access to large lounge (with drinks, gooies, and books and games) and breakfast room, so don't have to remain stuck in the bedroom. Very dog friendly. Very good breakfast- buffet 'continental' includes hot food, eggs and sausages. ( I had the biggest choc muffin I have ever seen ). Very homely. Nicely decorated. 2 mins to front, 5-10 mins to centre, on street parking.
Negative section of review
I imagine on street parking might be a bit of an issue at peak season but there are plenty of side roads.
Royal Tunbridge Wells, United Kingdom
Positive section of review
Perfect location on the Pantiles, stylishly furnished, very comfortable bed, helpful staff and good value. When it turned out I was struggling with stairs to the 5th floor due to an injury, the staff not only helped with my luggage, but found me a very splendid room on a lower floor for the second night, and honoured the original price.
Negative section of review
It can be a little noisy on the Pantiles. Breakfast not included, so a fridge in the room would have been handy, but the staff very kindly brought up fresh milk on request.
Positive section of review
This was the best B&B we stayed at during our visit to Scotland. The hosts were very friendly. The room was spotlessly clean. The porridge, with a Mexican twist, was the best of the whole trip.
Over Whitacre, United Kingdom
Positive section of review
Lovely location, with very pretty views. Great walks on the doorstep. Friendly, helpful owners living onsite. The caravan was comfortable with a spacious livingroom.
Negative section of review
The owner’s (friendly) dog ran up to us a few times, which wasn’t very helpful for my reactive dog - however he was quickly recalled back into the house.
Positive section of review
Very clean and lovely apartment. Even my kids loved it . It's suitable for anyone. Everything you see on the photos you get.
Positive section of review
The apartment was beautifully decorated and very clean. The location was perfect, just a short walk into York city centre.
Negative section of review
We found the bedding uncomfortable as there was no mattress cover and an ill-fitting flat sheet that came off during the night, so we were sleeping on a bare mattress.
Positive section of review
Location, easy walking distance to centre. Well equipped kitchen. Outside space. Lovely shower.
Negative section of review
No low lighting in living room. Our personal preference is to not use overhead lighting.
Positive section of review
Excellent service. Set in beautiful gardens.
Negative section of review
Didn't like not being shown a bill at the end of our lovely meal. What we owed was being sent straight to our room bill, without a chance ti check it.