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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Pros: - location (we were able to explore the city and try different things everyday with ease) - short walk to the bus stop that takes you to Chester Zoo directly - right next to the tourist information centre - convenient food and drink option downstairs. Super friendly. - spacious room with lots of natural light - storage - vanity - comfy bed - coffee table - kettle, tea and coffee provided - didn't use the fridge, safe and iron set but they all looked helpful - you don't hear the pub
Negative section of review
Cons: - the shower was clogged - marks on pillow sheets (seemed not used so we suspected they're just stained) - the included shower gel and conditioner were okay but the shampoo felt unpleasant - the shower head could use a deep clean - the food is hit or miss. The traditional pub grub was fantastic. - the door isn't soundproof so it can be difficult to sleep when other guests are being noisy in the hall.
Positive section of review
Lovely location, right on the river bank. It is very romantic and historical. Interesting nooks and crannies to explore. The staff were friendly and helpful. The breakfast was amazing, plenty of choice and freshly cooked to order. The bed was very comfortable. We will stay again.
Negative section of review
We are both very tall so we had to look out for the beams, but that is part of the charm of the building.
Positive section of review
The staff were great, friendly and welcoming. Food was good and our room was comfortable and very clean.
Positive section of review
The flat was really quirky, and the hosts had obviously put in a lot of effort to make it comfortable.
Negative section of review
A little far out for our needs although there was a bus stop right outside and plenty of buses to choose from.
Positive section of review
The staff were so helpful and friendly. Nothing was too much trouble.
Positive section of review
Great location and nice decor, room was clean and with a good view
Negative section of review
Small room, and room was on the warm side of being comfortable
Positive section of review
Friendly and clean Comfy bed Great breakfast
Negative section of review
Was all perfect
Positive section of review
Fantastic location and excellent service
Negative section of review
Nothing
Positive section of review
The room was clean. That was about it.
Negative section of review
When we checked in they just handed us our key. They didn't let us know how to get to our room, when breakfast was or when check out was. They were too busy chatting with friends. The bar was closed. There was no WiFi anywhere in the building. The room was very basic and the bed was rock solid. There was a small table and a couple of chairs. They couldn't even hang the pictures. They just left picture hooks on the walls. The TV didn't work. There was no telephone to contact reception on. We didn't even want to risk breakfast. We just left in the morning. Handed our keys back and they said thank you. This place shouldn't even be open as a hotel to the public. It's shocking and appalling.
Positive section of review
Very well presented and served hot
Negative section of review
Perhaps something going on in the bar in the evening then would want to stay in rather than going out