1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The breakfast was excellent - lots of choice of continental and cooked breakfast. The service was attentive, friendly and quick, particularly from Adene in the mornings. We also had dinner in the hotel and this was good value for money. The room was basic but comfortable and more than adequate for a short stay with chairs and desk/table and tea/coffee making facilities The room was clean. Live football was shown in the pub part of the hotel which we enjoyed
Negative section of review
The TV in our room did not work properly and we had to move room to resolve this problem. This was arranged quickly after we reported the issue. Gemma cleaned and prepared a new room for us and was very helpful.
Positive section of review
It was clean, warm and friendly. The staff realised that I had to leave each morning before breakfast started so made mine a half hour earlier. The room was well supplied with tea, coffee, biscuits and water. The bed was really comfortable. I would very definitely recommend it.
Negative section of review
Nothing
Positive section of review
Hotel was great keeping some original features and the rooms where clean modern and spacious with very comfortable beds. Staff we're friendly and the building itself was beautiful.
Negative section of review
We were staying as a family of 3 staying for 3 nights on the 3rd night i had to ask for towels and toiletries. No one came near our room for the duration of our stay to change towels, toilet roll, tea bags coffee and milk or to empty the bins. The tvs could also do with being updated to smart tvs so guests can log into their netflix or prime accounts.
Newcastle upon Tyne, United Kingdom
Positive section of review
Excellent location Excellent staff who were knowledgeable and friendly Bed very comfortable
Negative section of review
Shower pressure slightly weak at points
Positive section of review
Fab hotel. Clean, comfortable with wonderful staff. Very efficient taxi service.
Negative section of review
It's a bit steep down to Saltaire.
Positive section of review
Helpfully staff. Clean Room. Good value for money. Good breakfast.
Positive section of review
Lovely room, restaurant, breakfast is amazing, lovely staff
Negative section of review
That we had to leave!
Positive section of review
Breakfast was good although over crowded.
Negative section of review
The lifts are a nightmare, music from outside untill 5am, fire alarm going off at 6 am, and the building was far to warm.
Positive section of review
Immaculately clean as well as comfortable
Negative section of review
Nothing at all
Positive section of review
Homely feeling , well situated