1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Building renovations affected all public facilities. Hotel arrival felt unsafe and inaccessible. Lounge facility was disgusting . Apart from pleasant helpful staff there was nothing good
Negative section of review
Everything was atrocious . Renovations should have been notified on booking and price adjusted to reflect them
Positive section of review
We loved the modern style and the location was perfect to visit the city! It’s 5 mins walk from the London Bridge and Tower of London!
Negative section of review
Nothing in particular, everything worked great! The only thing is that I asked to check out at 10.30am instead of 10am because we had an appointment nearby at 11am and they wanted to charge us 25£ for the extra hour. I absolutely understand that there are rules but a little bit of flexibility sometimes is nice.
Positive section of review
Outstanding service and lovely family runner with food and pizza van outside. Rooms are large and spacious
Staines upon Thames, United Kingdom
Positive section of review
Very comfortable bed, lovely river scenes
Positive section of review
Breakfast and the location of this hotel
Negative section of review
Anyone booking this hotel should be aware that they require you to share your credit card details and CVV number in plain text, which is illegal and unacceptable. I had a recent unpleasant experience where they deducted the full booking amount before my arrival, which was fine, but then still insisted on obtaining our credit card details and CVV or else we'd have to leave with two children and a 75-year-old mother without a refund. The lady manager was rude about it. They claimed they keep the card details for potential damages, but the hotel has outdated facilities with narrow passages and risky lift, so there is no risk of damage that any one can do to this hotel. They don’t clean your rooms at all.
Longbridge, United Kingdom
Positive section of review
Great stay as always
Positive section of review
Great location
Negative section of review
Bed a bit small
Longbridge, United Kingdom
Positive section of review
Great stay
Positive section of review
Amazing
Negative section of review
Clean
Sutton Scotney, United Kingdom
Positive section of review
Price
Negative section of review
Mould around bath