1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We only liked going to Broadstairs via cab as the Burchington Vale Holiday Park where we stayed at the camping pod felt like we were staying on a building site and looked more like a council estate resort park !! So our places of interest into town and the beaches in Broadstairs, Ramsgate, and Westgate were more welcoming and interesting to visit and see than the resort we were staying at!!
Negative section of review
> The camping pod on our arrival had spider webs outside and inside the pod. > Despite the time spent on jet washing the pods and cleaning them throughly before guests checked into their camping pods, ours weren't very clean. > When complained to reception about our issues, we were told by Jackie that due to staff shortages, I will do my best to dust our pod. When she came, she cleaned it a little & then gave us the feather duster & wipes to do this ourselves, which we felt shocked & appaled by this attitude. As she was about to leave, she coincidentally found my phone outside the doorstep, which clearly was picked up by her & put their so she could be praised for noticing my phone!! > The sharing female and male toilets 5 mins from our pod was unacceptable due to the lack of cleaning with spider webs and insects on the ceiling near the lights, in the shower units, floor and sink area. > We felt the shower temperature was again unacceptable due to the water being very hot and almost scalding our body when washing the shower gel off. > The lighting area around the toilets was very poor and at times was dark and felt a bit scary, so I had to be accompanied by my partner to feel safe. The path was very stony and bumpy, so you felt yourself having to walk carefully, especially if wearing high heels. > When asked about the swimming pool during mid week of our stay, we weren't properly told about the passes on our check-in arrival. So when this member of staff at the swimming pool told us of this, we just felt let down by his level of customer care and didn't bother using this facility. > Finally, the resort bar and entertainment at times were quiet. The drinks, food, and breakfast were very expensive and overly priced.
West Parley, United Kingdom
Positive section of review
Large room, great facilities, coffee, tea, biscuits, water all provided. Good location for Bournemouth airport with free transfer, free parking on street, excellent hosts
Negative section of review
All good
Positive section of review
A huge spread of buildings in well cared for grounds. Leisure facilities and a pub onsite which was great to relax and have a pampering session
Negative section of review
I wouldn’t say I didn’t like it but there were a few loose and uneven slabs on the path between reception and where I was pointed towards my room for the night.
Positive section of review
Restaurant opened until late (last order 8:45 pm) which facilitated travellers a lot.
Negative section of review
Rooms too small and there is little place to arrange baggage. Corridors too narrow and that may cause hazards in case of emergency.
Positive section of review
Local to bull ring, buses frequent. Would come back. Very friendly staff.
Negative section of review
Slight sewer smell from toilet. Everything else was 👍.
Positive section of review
Decent sized room and reasonable shower which is always a bonus.
Negative section of review
The AC. The room was too hot but there were absolutely no instructions on how to use the controls. Please put these in the room.
Positive section of review
Really comfortable room and bed - great after a long wet walk!
Negative section of review
Pricey for one night but probably fair enough
Positive section of review
Clean, spacious rooms.
Negative section of review
Unreliable with remembering to text access codes. Happened to a second guest that I had to let in and explain the process so she could access her room.
Brighton & Hove, United Kingdom
Positive section of review
Good location
Negative section of review
The owners gave the worst service I've ever had with any booking before. They didn't send any email or messages via booking.com about how to get into the building or witch rooms where mine etc. So when I tried to get a refund they lied & said they sent everything on the booking.com app when I received nothing!.
Positive section of review
Nothing
Negative section of review
They didn't tell us when we booked that the Restaurant was closed and bar was closed so we couldn't get dinner or a drink. Very over priced for no facilities. Broken window in bathroom, it was very dangerous. Breakfast was only continental but very sparse. You hardly saw any staff. Very bleach would not stay there again. It was disgraceful for the money.
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