1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I book this hotel for 4 nights, the location was great and convenient for Excel London, I was there for the congress, it was one bus journey (bus no. 325, 86 & 241) from the hotel area, it takes 30-40 minutes. Access to the property when I first arrived was really clear and straightforward, I got a message via Booking.com website from the hotel to collect the keys from a box beside the hotel by entering a code. The staff were very helpful and friendly, they made me feel at home, thanks Naffi, Excellent value for the money. My room was clean and spacious.
Negative section of review
All good
Positive section of review
I think the name ‘Luxury Ensuite Apartment’ is a bit misleading. It’s a bedroom inside a converted end of terraced house that’s been fitted with a bathroom. We only stayed 1 night and it was literally a place for us to rest our heads so it was fine, but I wouldn’t want to stay any longer with 4 people in such a tight space. The ‘apartment’ was 6 minutes walk from the tube station, which was convenient, but not close to any shops or the high street.
Negative section of review
Prior to checking in I had to provide ID and register a credit card so it could be held for a damage deposit, which was a bit of a hassle. The keys to the property were left in a secure key box which was convenient, however the host didn’t provide the code to the key box in advance; I had to call to get it over the phone upon arrival, which was also a hassle. Also keys to all the ‘apartments’ in the house were stored in the same key box, which I didn’t think was very secure.
Positive section of review
Location, cleanliness, off road parking, comfortable rooms, good self catering facilities. Helpful landlord information about local area
Negative section of review
Some instructions on electrical equipment would have been useful
Positive section of review
Great location - just a short walk into Mallaig and close to the excellent Clachain Inn. Host was really helpful in answering my messages.
Positive section of review
I really enjoyed my stay; the room was spacious and beautifully furnished. The location was perfect, just a short walk from the old town.
Negative section of review
Unfortunately, the room is not soundproof at all, and you can hear noises from outside the room, on the stairs, and at the entrance.
Positive section of review
It was a really nice bed and breakfast and the owners were really nice and very helpful 😊😊
Negative section of review
Nothing
Positive section of review
Location GOOD... Breakfast EXCELLENT
Negative section of review
Nothing to dislike.
Positive section of review
Location was good
Negative section of review
No one would answer the intercom when i arrived at the barrier for over 10minutes. A passerby had to inform the team. I couldnt leave the car due to the barrier location and no one would pick up the phone. The parking was insufficient. Customer service painful-no greeting by the first front of house staff or apology for not responding to the barrier. A grunt and then he carried on watching a show on his mobile while another colleague got me checked in. This man was 35+ so I expected better There was hair on the bed when i got in the room and it was painfully run down. Felt like a hostel
Positive section of review
food amazing
Negative section of review
entertainment not so great and not having the all inclusive available like other sister hotels
Newcastle upon Tyne, United Kingdom
Positive section of review
Location
Negative section of review
Nothing
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