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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
There was tea, milk, chocolate biscuits, Welsh cakes all waiting for us. Towels and fresh bedding all provided. The views out of the lounge and front bedroom windows are excellent. There are games, books and even a tablet all there to use as well as maps and guides to local attractions. The bus stops to either Conwy or Llandudno were right outside and the train station just behind those. Lovely walks along the estuary just across the road. There is a lovely cafe at the front of the accommodation with nice coffee and homemade cakes. All in all we had a lovely few days.
Negative section of review
This is more an observation comment rather than dislikes. Not being too mobile my partner and I found the metal stairs a bit tricky, especially when wet. The shower, being in the bath was also tricky and could do with a grab handle to get in and out of. Also with the bathroom and toilet on the lower floor there was a bit of up and down the stairs for ablutions from the bedrooms. Finally, getting access past the bins was awkward in the alleyway access.
Positive section of review
The staff are amazing, so warm and welcoming. They were just so helpful and kind to our son who has a hip fracture, they went above and beyond to look out for him. Just listening to their interactions with other guests and each other, we could see they really make each guest special.
Negative section of review
Nothing everything was perfect
Positive section of review
Just Room only, no Breakfast. Staff were amazing and were very helpful. 9/10 Very close to shops and restaurants no food in hotel. 8/ Clean sheets and pillows. 10/10 Parking is great as its out the front of the building 5/10
Negative section of review
Room Dirty, Hoovered around walkable areas leaving the edges of the room dirty. Shower dirty and around the base in and outside cleanliness very poor, but at least the toilet was clean.3/10 Dirty walls and damaged furniture, rooms need clearing by real cleaners not just a quick once over 1/10 Garden looked terrible and overgrown, totally not what the pictures show, unusable garden extremely misleading photos on website, I wouldn't let anybody sit in the garden let alone look at it, Avoid. Overall 1/10 for garden 0/10 for overall open space outside
Positive section of review
This building is in a quiet busy central.londom.area, it's staff are still approachable, they are quite paperless and act quick, rooms are big, facilities work and are clean. Deal is good for.short term accomodation
Positive section of review
The property is clean, modern and extremely comfortable in the centre of the city. The staff were extremely helpful and very accommodating during the stay
Newcastle upon Tyne, United Kingdom
Positive section of review
The room was very spacious and clean, the bed was comfy and it was very quiet to say it’s in the centre.
Negative section of review
There’s nothing I didn’t like, would 100% stay here again.
Positive section of review
Luiz was friendly at reception, there was just a problem with fire noise but it settled
Positive section of review
Clean and very comfortable. Easy check in. Great location.
Negative section of review
Front room, a little noisy with window open due to people sitting outside but nothing to complain about.
Positive section of review
Excellent service for our 1night stay
Negative section of review
Nothing
Weston-super-Mare, United Kingdom
Positive section of review
It allowed pets to stay
Negative section of review
No hand soap or shampoo in bathroom