1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Weston-super-Mare, United Kingdom
Positive section of review
Lovely hotel situated by the beach.Friendly staff and very welcoming.Breakfast and food superb.Stayed in the annex which was clean and comfy.Kewstoke is a low key area and very peaceful.
Negative section of review
N/A
Positive section of review
The apartment was superb Spotlessly clean and beautifully decorated The apartment was very spacious with a nice deep bath in the ensuite And very good location central to everything
Positive section of review
Always very comfortable. Huge beds. Very clean. Brilliant location for the train station (Piccadilly).
Positive section of review
Good breakfast, nice kitchen and dining room. Central location, however quiet place.
Negative section of review
Rather small rooms with noisy floor.
Positive section of review
The young staff members were fantastic, very helpful and seemed to enjoy their job.
Negative section of review
We only booked for one night.we booked 2 rooms one junior suit and a double. A few days before our arrival I had a call from member of staff asking if we wanted to book a table for dinner etc I asked if we could come down earlier because the 4 o'clock book in was a bit late, and if we could book the swimming pool for 2 o'clock for the children. Yes no problem she said, unfortunately when we got there at 2 the receptionist said the pool was full and we couldn't use it till 4 she didn't apologise at all we thought this was extremely bad service considering we paid over£400 hundred pounds for one night stay. When the children were ready for bed they couldn't sleep because of the singer they had it was so loud again I phoned a member of staff she again was non apologetic just said it will finish in ten minutes. It seems not many older member of staff have got any customer service skills. Very disappointed with the bad service
Positive section of review
everything was clean and relatively new, staff were all lovely, location was good
Positive section of review
Absolutely everything. Had everything we needed and more. Fantastic x
Acle, United Kingdom
Positive section of review
Nice restaurant, good food and breakfast,
Negative section of review
Noisy road
Positive section of review
Brilliant location, nice staff, clean
Negative section of review
The room lacked convenient details like a towel hook, a toiletries shelf in the shower, a clothes hook here and there Our three person room had the second bed located up a stair and in its own little room on the top, which was fine but the electric control board was wired wrong so that when light on/off were switched upstairs it also controlled the lights downstairs - annoying The bathroom was very dark
Positive section of review
Meals and room were fine.
Negative section of review
Nothing