1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I love the way we were attended to by the staff and shown the whole area. And the place is a very cool, quiet and lovely place to stay. We 100% enjoy our stay and will still be booking the same place when next we are coming to Birmingham again.
Negative section of review
Nil. Everything is good about the place.
Positive section of review
Professional and reliable staff help with all needs. The food is healthy and sustainably made with good space for eating in.
Negative section of review
The mat put in the bath doesn’t prevent slipping but creates it! This needs improving asap please!
Positive section of review
Friendly, well-trained capable staff. Rooms spotless and very comfortable. Good location .
Positive section of review
Breakfast not bad but staff not flexible when asked for something extra.
Negative section of review
You have to go to another property for keys which is a hostel. Also there wasn’t any staff available and we had to wait nearly an hour to check in. I won’t be stopping there again
Positive section of review
Clean, modern property. Good breakfast and lovely staff.
Negative section of review
The pillows are awful. Bathroom needs a bit of attention
Positive section of review
Location and value for money accommodation
Negative section of review
Prices of drinks and the bathroom needs replacing room 12 very tired
Shepton Mallet, United Kingdom
Positive section of review
Staff great .location OK.
Negative section of review
Old fashioned. Expensive for what it was.
Positive section of review
Breakfast was excellent 👌
Negative section of review
Flys on window sill on landing . Six of them there all week
Positive section of review
Everything was perfect
Positive section of review
Friendly and welcoming
Negative section of review
Nothing