1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I liked this hotel because it is located within a shopping centre where everything is there at your convenience. The shopping centre has everything you need for a great weekend away. The hotel room was spacious, clean and had all the amenities you would require, the staff were welcoming and friendly they gave us all the information we needed or asked about with a smile and were very polite and professional. We would stay here again and would be pleased to tell family and friends to stay there if they are ever in that area.
Negative section of review
There wasn't anything we didn't like about this hotel.
Positive section of review
Location is amazing, opposite the York Minster. Fabulous staff who were very helpful. Good to be able to park the car for the duration of the stay.
Negative section of review
Feels a little tired in the hallways, could do with a freshen up of paint
Bourton on the Water, United Kingdom
Positive section of review
Location is amazing in the heart of Bourton-on-the-water. We enjoyed a comfortable room, clean and modern bathroom, in a great location.
Negative section of review
Other than the quirks of the period of the property which come part and parcel with staying in this location, there was nothing to dislike!! You just need to be aware, there are tight (with sometimes low ceilings) hallways, and narrow car parks, however very lucky to have parking
Positive section of review
A lovely, relaxing and welcoming hotel. Excellent food in The White Hart. Stunning historic architecture and gardens. A true pleasure!
Positive section of review
Convenient location, beautiful repurposed industrial building. Comfortable bed with great shower.
Positive section of review
Lovely place to stay. Chris looked after us beautifully.
Negative section of review
Nothing I can think of needed improving.
Positive section of review
What a lovely little find perfect
Negative section of review
I didn't stay long enough
Positive section of review
It is what it is
Negative section of review
I’m going to be there
Positive section of review
Location
Negative section of review
Very old and grubby. Lift broke so had to carry luggage up over 50 stairs. Waited at reception for someone to help carry suitcases downstairs only for a man to appear obviously woken from his sleep. We carried them down ourselves which I’m paying for now
Positive section of review
N/a
Negative section of review
This place was an absolute shambles Christine at the reception messed me and my wife around. Our room was changed 3 times due to unsatisfactory clanliness of the room and basic amenities like the television not working. Rooms were long walks away and still required to go up stairs after getting the lift which was too much for my wife especially when was going up and down for 40 mins changing room 3 times. The service was awful and room was very basic with foul smells and no smart TV.