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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Loved the ambience, cleanliness, room and staff. Perfect location as a base for Cotswolds and shopping (hotel is on the High Street). Nice marina just up from the hotel one way and a walk along the river, to the bottom end of the High Street the other way. We loved it. Thank you.
Negative section of review
No lift. Small carpark.
Positive section of review
All staff smiled and were jolly and helpful - bringing us drinks in the garden , really your team make this place a treasure - thanks so much
Negative section of review
Nothing all spot on and the dinner was excellent , breakfast poached eggs a little hard and salmon was very salty ..
Positive section of review
Reception staff was impolite, bar staff was good, but overall, better to stay in a Permier Inn value wise
Negative section of review
Reception staff, hotel in general, take away fitness centre, what is the difference from a premier inn?
Positive section of review
The outdoor swimming pool was lovely - slightly tired around the edges, but really nice
Negative section of review
We booked a suite for the night. Firstly the TV didn’t work - no biggie, but slight hassle having to call down and ask someone to come and fix it, which they did. The door bell on the room didn’t work, so we only heard it on the second attempt. We found a half bag of eaten sweets in one of the cupboards - again no biggie, but slight red flag. I had travelled from London and didn’t get into the room until late - they were serving cold sandwiches on room service only after 9PM, again no massive biggie, but again another red flag. Room service arrives, serving a basic sandwich which was fine, but with a USED pot of mayonnaise that someone else had demolished. When I complain to room service they send someone back up to collect the used mayo jar at which point they ask if I want a new one…? Very odd and very disgusted that they had sent me someone else’s used mayo. Anyway, next morning I go down to check out and mention #mayogate to the front desk. The receptionist (I think the head one) had said that she had already investigated my complaint and apparently the mayo was in fact taken from a brand new box, so it was a supplier issue…. Hmmm. At this point I felt like they were insinuating that I had planted the used mayo which is absolutely ridiculous. The receptionist, who clearly hates customers by the way basically shut me down and barely apologised. No reduction on the £7 room service fee even although I’d spent over £600 in one night. Crazy customer service which left me really feeling disappointed with the whole experience. I mean surely to god, if I had managed to eat in the restaurant and the same thing happened I would have been offered a free meal or something??! Crazy. Anyway, moral of the story is - don’t think for a minute just because it’s a five star hotel and you’ve spend a fortune that if you complain about various things they will actually care.
Positive section of review
The personnel was really kind and attentive. The room was spacious and clean.
Negative section of review
The toilets were not really clean.
Positive section of review
Lovely room, comfortable bed, very tasty breakfast
Negative section of review
Nothing
Positive section of review
Plenty of choice well presented
Negative section of review
The tables could have been cleaned a bit better and wiped dry not left wet. I think we should have been told about car park charges before we booked.
Positive section of review
Lovely staff
Negative section of review
Position of TV in room. When I saw it I knew I would bash my head on it and sure enough, I did!
Positive section of review
The location
Negative section of review
The floor hadn't been cleaned underneath the sofa bed - there were crisps on the floor. Only enough towels for two people instead of three and a bag went missing out of our room which was never found - they reckon it was thrown out with the rubbish.
Positive section of review
Amazing
Negative section of review
Amazing