1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
From a friendly welcome to helpful checkout it was a super smooth stay. We had a lovely bright, clean room and comfy bed, with everything we could need (including fresh milk!). It's easy to come and go and we had a peaceful night.
Negative section of review
Nothing.
Positive section of review
The location was great for the airport flight the next day. Staff was very helpful and quick at checking us all in. Let us put our luggage in reception so we could have breakfast before our flight.
Negative section of review
No water in the room or mini bar set up. No one to take up your luggage so we had to haul all our suitcases up. Staff at the restaurant took a bit long to take our order, poor new waiter spilt a drink on us did apologise, he must have been new and had too many drinks on his tray (manager should have picked up on this and not sent him out with 6 drinks on his tray 5 for our table and one for someone else that tipped over after he gave us our 5!), and the restaurant decor and food was very average for the Hilton. USB port was too large for my iphone 15 so you need to cater for all types of phone charging please. Staff misunderstood my message I sent regarding setting up the sofa bed and set it up in the wrong room. Hilton standards are slipping in London and need to be fixed pronto!
Positive section of review
The location was great, 10 min walking from city center! The apartment was quiet and silent. The tea set was perfect as the kitchen without with no stove to cook, just a microwave.
Negative section of review
The cleaning should be better, there was quite a lot of dust on the kitchen equipments and tools, on the floor and windows. The trash bin covers were dirty. It would be nice to have a hanger for the coats on the entrance hall. And a hanger for the towels on the bathroom.
Positive section of review
The location is unrivalled. The staff were fantastic. The communal areas were nice and the breakfast was pretty good.
Negative section of review
The rooms were lacking shelf space (like a desk or table) and seating. The bed was so uncomfortable. Everything was a bit dingy and in need of a revamp.
Positive section of review
The service was good the hotel reception was lovely but the rooms let it down abit and small bathrooms
Negative section of review
The charge too much and shouldn't have too pay for parking
Positive section of review
The environment and hotel is in a calm and quiet place...
Negative section of review
Their was no lock in the washroom and wifi had issues.
Positive section of review
Great stylishly designed venue clean and friendly
Positive section of review
Lovely location, good breakfast
Negative section of review
The bed was rock hard! The hallways also had a funny smell
Positive section of review
The location of the hotel
Negative section of review
The food was below par