1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Easy to find (it’s opposite the train station). Rooms are large, good shower, courtesy tea, coffee etc in room, VERY comfortable bed. The breakfast was exceptional, full English with egg, sausage, bacon, tomato, hash browns, toast, black pudding, baked beans etc - plus croissants and various other alternatives like cereal.
Negative section of review
Leaving the car park is a challenge in the morning but the hotel staff quickly sorted it out.
Positive section of review
Really friendly welcome and they were expecting me so had my room ready, choice of room too. Breakfast was tasty, just what i needed to start the day off. Will book again
Negative section of review
Cant think of anything to add here as it all went very smoothly
Positive section of review
Lovely, lovely family running this hotel/restaurant. Helpful and so friendly. Walk in bathroom/shower was great.
Negative section of review
I was very happy with all the facilities here. No complaints
Positive section of review
Fantastic venue,good location, meals friendly homely environment. Great hosts who helped us with our travelling woes
Negative section of review
Nothing
Positive section of review
Friendly atmosphere; parking availability; good breakfast; central location; popular pub; 11 am checkout.
Negative section of review
No choice of fresh fruit or cereals as part of breakfast; dinner menu expensive.
Positive section of review
Breakfast was excellent, so nice to see real loaves of bread as well as the usual sliced stuff
Negative section of review
No restaurant. There is no way Best Western could legitimately call this a Boutique Hotel, as their advertising within the building said.
Positive section of review
Great location, spacious and well-designed apartment, helpful staff and minimarket next door.
Negative section of review
No negatives.
Positive section of review
Easy to find, good access to the town & ample parking
Negative section of review
The quality of the food - all 4 meals were not good
Positive section of review
The location, bus stop at the end of the street
Negative section of review
The filthy room with ripped bed bases. Windows fogged up where the seals have broken down. Refurbishing happening and no advanced notification from Booking.com or the Hotel. Notified the day before which by then it’s to late to cancel unless you want to lose £££ Bloody joke. Sent out in the rain to go to the restaurant, no courtesy umbrellas. Reception moved and spent 10 minutes trying to find it. There are so many accommodation options in York, strongly advise viewing these 1st.
Newcastle upon Tyne, United Kingdom
Positive section of review
Great service from staff as always