1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Brighton & Hove, United Kingdom
Positive section of review
The staff were, without exception, friendly and helpful. We were assigned an accessible room which happened to have a wonderful sea view. There was an excellent array of breakfast options. I particularly enjoyed the variety of fruit, but my husband was very happy with the cooked breakfast. We also enjoyed the experience of dining in Leo's one evening. Good food, service and a wonderful view.
Negative section of review
The grab rail in the bathroom and the bed were lower than we would have expected. My husband managed, but we thought transfer would have been difficult for a wheelchair user.
Positive section of review
All in all an excellent experience staff were very helpful and friendly which makes it feel like you are in a home from home experience Thank You for everything you did to make my stay a positive experience It’s good to know that there are still some people who go the extra mile.
Negative section of review
Bathroom could have done with a lick of paint and the cleanliness was not up to par in my opinion but everything else was just fine
Positive section of review
Excellent room with great facilities including an outdoor space . Had everything I needed and more , very comfortable and as a solo traveller I felt very safe there . Staff on the phone assisted with a gaining entry query I had straight away , excellent service.
Negative section of review
It could do with a sign outside somewhere (on the door perhaps) indicating the name maybe , but wasn’t really an issue finding it , just a thought that’s all.
Positive section of review
The room assigned to me was a double room. It was large enough for movement and storage.
Negative section of review
Having seen that this hotel was recently criticised on local newspapers, I decide to share my experience as well. The staff was very unhelpful. I wasn't able to access my assigned room – one floor below the reception – as there was a problem with its card-operated door lock. It took me half an hour moving up and down with my luggage repeatedly to address the issue. The female receptionist refused to come down with me to check but unreasonably claimed that "the card must work" on the basis of it being shown on their system as "activated". They appeared to have never thought that it could be due to technical fault of an individual door lock. It is not rocket science. Their card-operated door locks are a very tricky type – it requires "swift" insertion and removal at a certain angle in order to unlock. I used to live in an apartment with exactly the same type of lock, which was a nightmare. Most hotels you can find in the UK and across Europe don't use such type of lock. It is possible that this hotel is using it for the sake of saving money or simply resistant to changes. The other issues were that the (1) hot water supply in my room was unstable and I wasn't able to shower on the first night of stay (2) bathroom was mouldy (3) Wi-Fi access in the room required a premium for each device to connect, which wasn't mentioned in their advertisement.
Positive section of review
The place was clean and comfortable. The personal was very helpful and responsive.
Negative section of review
Walls are a bit thin but if people don't talk loudly it is ok. Unfortunately for us, a lady decided that it would be the prefect time for a loud and explicit intercourse marathon throughout the night.
Positive section of review
Cotton sheets great bed. Friendly staff. Great location.
Negative section of review
Menu is limited.
Positive section of review
Nothing. Very disappointing.
Negative section of review
Mice in the room and they did not do food. We are waiting on a refund.
Positive section of review
Close to BIC and town centre
Negative section of review
There was an all night party going on in the next hotel (Royal Exeter) that finished at 5am. When we got to our room we had wondered what the earplugs were for that were left on the bedside cabinets!
Brighton & Hove, United Kingdom
Positive section of review
Position and sea view
Negative section of review
Complimentary water on the 1st 2 nights then it stopped. Told only given on 1st night. If you stay 1 night you get water other nights you get none or pay. 5 single nights you would get water each night. A small thing but it’s the principle and claim to be a top hotel. Weatherspoons hotels give it free every night.
Positive section of review
Comfortable and clean
Negative section of review
Poor quality breakfast
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