1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location was very close to various bars and late night shops, as well as the tube station. Great value for money and spacious room and bathroom. Biplob was wonderful - give that man a raise.
Negative section of review
At only 4"11, the toilet was so high that I couldn't touch the floor. Same goes for my 5"4 friend. The beds weren't very comfy, but they were sleep-able. No parking, had to get an uber from our car to the hotel, only £5 though.
Positive section of review
Slept 3 people without pull out beds. Reception staff were friendly. Was food & drink available when we got back at night
Negative section of review
had though it was a double bed, and bunk beds (with single bed & bed above) but it was a double bed with a bunk above. Meant had to share double bed with teenager - they were not impressed. Limited space in bathroom to get changed - for kids who don't want to change in front of others.
Positive section of review
Location was great and the apartments are perfect for what we needed on a one night stay
Negative section of review
Renovation work was being completed on our floor so we were met with the noise of power tools constantly
Positive section of review
The people who work there are AWESOME ! Breakfast is great. Location is good
Negative section of review
The issue are the toilets , because they are super small. Moreover some of them dirty.
Positive section of review
Everything was amazing it was a perfect peaceful and relaxing stay
Negative section of review
Nothing 😊 loved it all
Positive section of review
The location for Etihad and Co-op Live Safe parking and entrance.
Negative section of review
Spring mattresses on single beds which were a little uncomfortable.
Positive section of review
The accommodation was clean, well equipped and furnished.
Negative section of review
The customer service. We woke to find there was no hot water. No one answered the help line phone and no one returned our call. I messaged on the app and got a response saying they'd get back to me. We waited an hour, and then I messaged to say we had to get some breakfast as we hadn't eaten anything. While we were at breakfast, they asked me to send a photo of the thermostat, so we had to return to the property. We waited again with no communication. In the end, we went out as we were only there one full day and had already lost half of it. While we were out, they messaged telling me to call a number, so we had to return to the property again. I called the number and a lovely man tried to help but couldn't. He said he'd contact the landlord, so again we waited. I messaged the management company again to ask if we could go out and they told me I had to call and tell the people who I'd been speaking to to tell them and leave the key in the lock box. By this point, it was early evening, and I'd had enough. I told them the man said he couldn't help, so I didn't know who to call, so it was down to them to do it. We left the key in the lock box and went out. The tradesman called me and said the management company had told him the key was in the lock box but not the combination. Thankfully, they were able to rectify the fault relatively quickly, so we were able to shower when we returned. I fully understand that these things happen but the management company BrightWorks, should have dealt with it so we could relax and enjoy our stay instead of being summoned back to the property to do the job they should have done. They have offered a discount of our next stay with them but our stay was ruined so I'm hardly likely to return. I requested a partial refund to match that discount but have been ignored. I have given them several days to respond but have heard nothing. Very disappointing.
Newcastle upon Tyne, United Kingdom
Positive section of review
Clean, central location, quiet, reasonable priced
Negative section of review
Paper cups in room for tea/coffee
Positive section of review
A warm welcome, friendly staff , location.
Positive section of review
Great location
Negative section of review
Room too hot. Aircon average