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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
It was evident that some staff really enjoy their job - as they were very friendly, yet professional and accommodating. The room was beyond beautiful and comfortable and it was nice to have the amenities of a smart TV. The room had a lovely balcony and a very nice view of the gardens and lake. The evening meal and breakfast were beyond delicious - absolutely excellent. And although it was very cold, getting a dip in the lake was definitely memorable.
Negative section of review
There were times were due to the presumptuousness of other guests we were made to feel ignored and 'less than' other guests by staff - being made to wait for an unexplained amount of time to check out or when another guest was addressed before us even though my husband and I were waiting for longer. I also felt the check-in process was a bit confusing and unexplained. There were many guests arriving around 3PM as indicated for check-in however the entrance did not accommodate for this many people - leaving the area very crowded and then without explanation being ushered into another room to wait as our room was not yet ready. I feel this process could be improved, however the complementary drinks were an lovely unexpected welcome!
Positive section of review
Great location, easy check in, good sized room, superb breakfast. Parking was relatively easy and cheap. We were able to use pay and display. The breakfast was off the cafe menu so was not the standard ‘full English’. It was excellent with different flavours and ingredients (eg halloumi)
Negative section of review
The bathroom was a little small, but it is a very old building, and we were in the smallest room I think.
Positive section of review
Very modern in an excellent location very close to the centre of Harrogate. Really clean with a large double bed, well equipped kitchen and a nice bathroom with a rainfall shower over the bath. Also very quiet.
Negative section of review
No actual human contact. Access was by smart locks and we had trouble getting in when we arrived. Made a phone call to the owners and they remotely re-programmed the door lock with a new access code. This was only minor issue and, being retired, technology is sometimes challenging !
Positive section of review
The room was spacious and the bed was comfortable. Eating in the bar at night was entertaining for someone who was by himself. For those who had been out walking the hills, the food was more than adequate.
Negative section of review
The stairs. For those with a disability, the stairs would be difficult. They are narrow in width and the steps are triangular as they go around the bend in the stairs. But this is common in many hotels in the UK.
Positive section of review
Great location when arriving by train, 5 minute walk. Great location for Penzance generally. Apartment very clean and tidy. Kitchen area particularly good.
Negative section of review
View from the back door really, really bad. But can leave curtains closed. Apartment needs some TLC. OK for 2 nights but not suitable for much longer. limited clothes storage. Milk sachets left, nice touch, but curdled when used so not so nice.
Positive section of review
Everything carol was a brilliant host and the apartment was fab with a great view of the cricket field
Negative section of review
Nothing
Positive section of review
It’s great location and the amenities on offer
Negative section of review
There wasn’t anything that we disliked but there was a small problem with the shower. This was sorted out very quickly by the owner of the property.
Positive section of review
The location was fantastic.
Negative section of review
The state of the property was unacceptable as it had not been cleaned.
Positive section of review
Proprietors very welcoming
Negative section of review
nothing
Positive section of review
likes clean fresh modern
Negative section of review
after 1 shower at night there was no hot water so 2 of our party had cold showers to bath the kids we hadv to boil the kettle severl times radiator not working in bathroom and ensuite the window in main bedroom was broken and would not shut so drafty all night and could hear all outside lights in second bedroom not working