1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I was there for 3 nights and had plans for the days so I never had breakfast. The host was friendly, welcoming and helpful. The room was very clean, the bed comfortable and the bathroom was also spotless. The shower was excellent, wanted to bring it home :)
Negative section of review
The weather :)
Positive section of review
The room was comfortable and clean, lovely view of the Tor from the window. being on a main street it was noisy at time (e.g. buses and people leaving pubs at night).
Negative section of review
One member of staff was rude and uninviting myself and my daughter, plus other people who joined us for a meal and entertainment. She was rude when we first went to get a table and whilst cleaning was complaining about the children who had made a mess to start the evening. Later in the evening we asked for cocktails (which according to the menu were available 7 days a week, she said we don't do them on a Friday as we are busy, making a sweeping hand gesture across the room, however there were very few customer for the size of the establishment and 2 bar staff were standing chatting. We left and went elsewhere. Which was a shame as we were enjoying the entertainment.
Positive section of review
Clean, private apartment in an extremely convenient location. All modern appliances and basics like towels, tea and coffee. Perfect for our stay, will book again.
Positive section of review
Breakfast and dinner were good. Room was very good, quiet and comfortable. The location of the hotel just beside the Whitby Park & Ride is excellent.
Negative section of review
Staff numbers are low and consequently service can be slow. However the staff were all friendly and helpful
Positive section of review
The staff during our stay were very helpful and friendly. Good value for money, clean, comfortable and good shower.
Negative section of review
Communication with the hotel before our stay wasn't overly helpful and breakfast was just ok. WiFi overall good but not great for streaming at busy times.
Positive section of review
Friendly and helpful staff. Excellent location for catching an early flight.
Positive section of review
Great location , great staff, clean and good value for money
Negative section of review
Nothing it was great
Positive section of review
Friendly staff, keen to help.
Negative section of review
Initial room smelled of smoke we were given another room. No room in the small bar for meal - we ended up at the top of the lobby between the restaurant and the main lobby area.
Positive section of review
Location, peace and quiet.
Negative section of review
Maybe a pint of milk on arrival or flag you’d need it? Not a big deal though.
Positive section of review
Very good room
Negative section of review
Food was only ok and overpriced as a result.