1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
This hotel is well situated, near to the M5, so is a very good place to stay while travelling to/from the South West. The welcome was warm, our room was excellent and the bed, really comfortable. We ate in the restaurant in the evening and was impressed with the quality of the food. We booked the table as we checked in and it was a good job we did, as it was very busy at 7.00pm, when we ate. All staff members were particularly attentive and this carried forward to breakfast the following morning. Breakfast started at 7.00am on the Sunday morning which suited us perfectly, as we had a long journey ahead of us.
Negative section of review
The only cloud on the horizon was the £7 charge for parking the car!
Positive section of review
All the staff were extremely polite and helpful . The restaurant was attractive and the food good.Location ideal within walking distance of Drop and Go car parking and terminals
Positive section of review
The customer service was spot on very good with giving us location to go with our daughter food was good also very cheap pints on ththe bar
Negative section of review
The room was really small and w couldn't really move around the room easily also the Internet connection for the wifi did not work at all w had to use our mobile hotspot
Positive section of review
Comfortable, spotlessly clean, powerful shower, very close to ferry terminal. Just what we needed for an early morning ferry.
Negative section of review
Nothing to dislike. Only reason staff mark is neutral is that we arrived late and left early so didn't see anyone. But I'm sure they'd be great too!
Berwick-Upon-Tweed, United Kingdom
Positive section of review
Great location, spotless and in an immaculate condition and quiet on an evening
Negative section of review
24 hours free parking but you have to move your car every 24 hours to another car park that’s close by, but it is a bit of a pain if you’re not using your car.
Positive section of review
Got upgraded to a suite so loads of room overlooking the lovely gardens.
Negative section of review
A little tired, but would probably be out of my price range if all flash.
Positive section of review
Amazing views and very well equipped
Negative section of review
Nothing
Positive section of review
Was at least a clean and warm room
Negative section of review
No breakfast provided no hot water no one else in the building only contact with owner through WhatsApp. Very shabby room
Positive section of review
Nice and friendly
Negative section of review
Nothing
Positive section of review
Staff friendly