1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Stansted Mountfitchet, United Kingdom
Positive section of review
I was unwell when I checked in, feeling very poorly and found the receptionist to be really sympathetic and helpful. She worked quickly through the paperwork to check me in quickly. I later was unable to go down for food but knew I needed to try to eat something. Even though the hotel does not do room service, the receptionist arranged for toast to be delivered to my room, in fact I think she may have prepared the toast herself and brought it up to me. I cannot tell you how much this meant to me. I am soooo grateful for her kindness, it made a world of difference to me as I was travelling alone and too sick to help myself. Thank you, thank you.
Negative section of review
The emails I received after check-in were very long and complicated. I didn't manage to connect to wifi. I actually missed not having some written communication in the room... and I am quite tech savvy.
Positive section of review
The staff go above and beyond to make you feel welcome and comfortable. They make a particular effort with families, so if you're looking to travel here with a young family, trust me, do it! It is so rare to find a luxurious hotel in the UK that welcomes kids, this place really does have it all. The facilities are great, the fact they have a kids pool open all day adjacent to a pool so you can swim as well as being able to take kids in the spa area for a couple of hours a day is a game changer. Food free for under 5s is such a great perk as well.
Negative section of review
Nothing
Positive section of review
Amazing hotel in the city of Liverpool with very friendly staff and spacious rooms. The room had everything you need, enough space to store baggage and hang clothes. The bathroom was very clean and also had a lot of space to put cosmetics and stuff.
Positive section of review
The venue was easy to find, very near to the town where we attended a show at the Anvil Theatre. Instructions were great and easy to follow relating to getting into the venue. Contact information was readily available.
Negative section of review
Cant think of anything.
Positive section of review
Excellent location with a well appointed bedroom and large bathroom. We had a sea view which was beautiful
Negative section of review
The menu was a bit limited, we only liked one item so did not eat at the hotel on the second night. Quite expensive, made more so by the fact that parking is £1.80 per hour 08:00 - 16:00
Positive section of review
Nice and cosy, had all we needed. James is a friendly and great host
Negative section of review
N/a
Positive section of review
Perfect location, great facilities, home from home
Bradford on Avon, United Kingdom
Positive section of review
Excellent food. And 5 star staff. Warm welcome .
Negative section of review
Room 101 very small and dark. Ideal for a 1 night stay but too small for longer.
Positive section of review
It’s clean, great location and value for money.
Positive section of review
Very clean excellent location and facilities
Negative section of review
N/a
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