1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
- Everything you needed in room e.g. sofa, fridge, kettle - Communal kitchen and lounge looked nice although we didn't use during our stay - Breakfast items in room is a nice thought - Convenient location for where we wanted to be, and around 25 mins from centre of city - Reasonable price, hence forgiving score despite issues detailed - Easy check in
Negative section of review
- Although overall clean, some things were overlooked e.g. there were false eyelashes on the bedside table, bedding had burn holes and hair in bed - Blinds do not block out light so sleep mask needed - Road noise is very loud even with earplugs and windows shut, so hard to not be disturbed while sleeping - Room was chilly and duvet thin
Positive section of review
The breakfast were really great, it’s important to start your day with a good meal. The architecture itself is still amazing to me after a week staying, and they have a great common area with lots of sofa which definitely can easily meet someone new there.
Negative section of review
14 people in a room is definitely too much to me, especially the night on 5/2, a rude old man slept below me, who was totally disrespectful. I was chilling on my bed with the lights on, listening to music minding my own business. He probably thought it was too bright and may have casually asked me to turn off the lights, but I couldn't hear him with my headphones on. He then went crazy, lightly kicking my bed and sneakily unplugging my bedside lamp. At that moment, I thought, 'What the heck,' so I took off my headphones. He kicked the bed hard again, almost sending me flying and causing a lot of dust. I even thought it was accidental. Finally, he said again, 'It's 11:30 now, the world has turned off the lights...' I finally realized he wanted me to turn off the lights. Gosh, I was so annoyed, and really had a bad experience.
Positive section of review
Staff were excellent and very welcoming. Wife 50th birthday staff upgraded our room and decorated it.
Negative section of review
Breakfast was good but we felt it was not quite the same high standard as breakfast at other Leonardo group hotels we have stayed at.
High Hesket, United Kingdom
Positive section of review
The caravan was beautiful and very spacious. Thank you so much.
Positive section of review
Great location. Comfortable bed. Excellent food.
Negative section of review
Small room.
Positive section of review
The place was very quiet and comfortable
Negative section of review
It was in the middle of no whare no 1 serving food till 6pm only thing available was crisps and juice.... The cleaner was also the cook (i believe)... I dont mean to dound horrible but unfortunately the lady looked very unhygienic.... Very old factioned place
Positive section of review
Cosy welcoming
Negative section of review
Na
Positive section of review
Locationgood
Negative section of review
Less stairs
Positive section of review
The staff
Negative section of review
Shower was cold and so was the room