1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The young gentleman named vikram made our stay very comfortable. He went over and beyond to help us with a technical problem we had with our TV. Not only did he help us but he placed us in a new room when the problem was not resolved. He was very polite and professional. Anyone who stays at the hotel ask for vikram he will deal with you in the best possible manner. We’ll definitely stay again because of him.
Positive section of review
Helpful friendly staff but would be useful to know it is not on site staff. Only five minutes from Silvertown Station.. Very well equipped, very big apartment giving lots of room. Big balcony. Comfortable beds and great storage Some useful Beverage and food items Bottled water great idea. Great area for Excel centre and walks around Docks
Negative section of review
Building is not actually custom house but East Quay. Near Trinity light ship Need information on key fob for entry and exit Gas hob only worked on one ring Curtains dont slide Balcony needs tidying and mop and buckets removed and maybe nice table and chairs
Positive section of review
Tom and Fran were amazing hosts, they made us feel so at home and the breakfast was amazing each morning. We stayed here the night of our wedding and they went above and beyond, even drawing wedding bells in the butter! We had an amazing time, thank you!
Negative section of review
N/A
Berwick-Upon-Tweed, United Kingdom
Positive section of review
The standard room had all that was required. I liked having the TV, tea making facilities, a good shower. Everything worked. The bed was very comfortable. Cafe/restaurant on site was good and the food was good. The staff were pleasant and helpful.
Negative section of review
I was kept awake and was frightened and upset by considerable noise from the room above. I requested a change of room but was initially told I would have to pay extra for an upgraded room. The alternative was to phone the hall porter if there was a problem. Eventually another member of staff arranged another room for me. This allowed a good night's sleep the next night.
Milnrow, United Kingdom
Positive section of review
Well presented, clean, and very well designed. Given, I've come in at the late hour and drunk, but climbing into this bed with an option of two floors is truly bliss.
Negative section of review
Absolutely nothing.
Positive section of review
Very close to the BIC. Lots of restaurants near by and very comfortable and spacious rooms
Negative section of review
The parking area is a very inconvenient location and will be cumbersome for elderly or people who can not walk or climb stairs (25 stairs to reach the parking level - with no lift).
Positive section of review
Great kitchen with all facilities you need. Nice slave to entertain and relax
Negative section of review
The shower really needs fixing it was almost impossible to shower. The bed is too creaky and a little uncomfortable
Positive section of review
Fake property no one here is dead fake number in booking.com
Negative section of review
Fake
Positive section of review
The guy at reception was quite helpful.
Newcastle upon Tyne, United Kingdom
Positive section of review
View from 5th floor.
Negative section of review
Breakfast could have more vegetarian and bread options.