1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
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Newcastle upon Tyne, United Kingdom
Positive section of review
We booked because of the close proximity to the airport and an extra early flight - literally a few minutes walk across from the airport The welcome from the reception team was warm and friendly, answering any questions we had and arranging a non dairy milk alternative for me. The room was spacious, comfortable with a good size bathroom and shower with shower gel, soap etc readily available. Towels and bedding were clean and all was well presented. A supply of tea, coffee and biscuits were available in the room. We had a meal in the Italian Restaurant and again, were greeted by friendly , polite staff and chose our meal from a good varied menu - including diary free alternatives . The chef and his team were very accommodating and adapted my meal to specifically suit my needs. Prices were not excessive
Negative section of review
Nothing I can think of
Positive section of review
The house itself was clean enough and the beds were super comfortable and that’s what we needed really -a place to lay our heads after a wedding. The back garden is lovely though the patio is very uneven. The owner was responsive to messages and was happy for us to go into the house earlier than check in so we could leave our bags there and go to the wedding - that was very much appreciated.
Negative section of review
Very old fashioned. The whole place needs upgrading. A little concerned that some of the electrical switches have signs on saying do not use. The water was cold and there were no instructions on how to get hot water -when you want a hot shower or wash in the morning this is not good. The dishwasher was very dirty and mouldy inside and it was smelly (we didn’t plan on using it but we opened it to see what it was like). There was no tea towel so we couldn’t dry our breakfast things and had to leave them on the drainer. There was only one bath towel left for us in the main bedroom and it was not very big (though I didn’t have a shower in the end as the water was cold).
Positive section of review
Checkout time could be a bit more extended. That was only inconvenience we had. The suite rooms were amazing and staff jethin helped us to upgrade it on offer. We are staying again in the hotel and really appreciate the service.
Positive section of review
It was an ideal location with lovely walks including to Cromer. We loved hearing about all the animals and especially the cats! Breakfast was great too and was a perfect start to the day.
Negative section of review
Nothing - it was all good
Positive section of review
The location is excellent for easy access to shops and to the ferry to Cumbrae. We were pleasantly surprised by how bright, well decorated and well-equipped the flat is.
Negative section of review
There was not much storage space in the bedroom. Information about where to find parking would have been helpful.
Positive section of review
Room was clean, spacious and comfy. Location is very close to the north pier
Negative section of review
We waited in the lobby for 20 minutes because nobody was answering the bell or our phone calls, we eventually managed to get in but banging on the door to get somebody’s attention. The room was very hot and the fan didn’t work properly.
Positive section of review
Owner was very lovely and answered all questions with no problems
Negative section of review
No
Positive section of review
Great location, staff friendly, good food.
Negative section of review
Bed very soft resulting in poor nights sleep. Poor and inconsistent Internet connection.
Positive section of review
Not applicable
Negative section of review
Traffic noise.
Positive section of review
Nice shower
Negative section of review
Disappointed with the "Runway View " room. Only the end 100yds visible and as flights were landing from the West nothing went past. (I know the hotel isn't responsible for with way the flights land] I have stayed many times and have never had such a disappointing view. The food wasn't as good as it used to be and hideously expensive.
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