1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
we arrived with the minimum stuff we needed as it stated ironing facilities and toiletries got there 4pm check in to to later find when we went to shower no bodywash in both pumps in both bathrooms which meant my husband had to go out and find shop and purchase , then our next day which was our only full day as check in is 4pm and check out 10am we found no iron in facility which meant about 4 phone calls to host and stay to try sort to be told not provided but as i showed them on the booing .it stated provided
Negative section of review
lack of basic facility and check in and out times
Positive section of review
Comfortable beds and good quality bed linen. Soundproof rooms. Good location for an early morning flight.
Negative section of review
The 12.5% service charge added to already expensive food and drink. The service was poor in the Italian restaurant and yet the service charge is not optional. There was also confusion at check in. I booked two rooms, one for me and another for a friend. When they arrived an hour or so later than me, they had no record of the reservation them despite having a confirmed booking via Booking.com.
Positive section of review
The room was lovely clean and comfortable. The breakfast was excellent and Janice was very welcoming.
Positive section of review
Location suited me, close to tube. Coffee machine and coffee provided.
Negative section of review
Safety catch on bedroom door wouldn't lock. No space to sit apart from the bed. TV signal was terrible, couldn't watch anything for more than 5 mins . Staff not particularly friendly.
Positive section of review
Close to everything we needed. Clean and comfortable.
Southend-on-Sea, United Kingdom
Positive section of review
The room and location also hotel is excellent
Positive section of review
Great service. Good price. Good food.
Negative section of review
Bathroom refurb a good idea.
Positive section of review
Spacious, comfortable bed
Negative section of review
Stairs to the rooms No bottled water in the room Overly warm
Positive section of review
The location and rooms
Negative section of review
The facilities
Positive section of review
Nothing.
Negative section of review
Nothing was fine here. The message from the host on how to enter was 1 hour after check-in although I already texted a few days prior stay. Far too late! We had booked for 2 persons, but there was only one set of towels. The room and the bathrooms were not clean. Still old water in the kettle. Mold, dust and dirt in the lower bathroom, dirt in the upper one. The sink collected the water, it did not drain out. The room smelled damp.