1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Following many poor reviews we were a little anxious about our stay. Overall I feel the experience was ok, the room was clean if not dated and needs a refresh taking into account the age of the hotel. The breakfast was fine if not a little limited, the staff were always polite to us. I felt the cost was slightly overpriced but given the location, accommodation is at a premium. One issue was the odour in the dining room and bar which to me was of wet dog, as we did not dine there it was not an issue, as for breakfast we sat next to an open window.
Negative section of review
The odour in the bar and restaurant., it was quite strong and not inviting.
Royal Tunbridge Wells, United Kingdom
Positive section of review
Julius was a great host. We did not arrive until late our first night. Check-in instructions were clear and easy. The flat was spotless and fresh, and a lot of thought has gone into providing a comfortable environment. Everything you need is at hand, and the flat is in a very peaceful, quiet location. We had a nice chat with Julius and it is obvious that he has put his heart into this. I would have no hesitation recommending his flat to anyone, and I will definitely stay there again myself. Thank you Julius 😊
Positive section of review
Absolutely dreadful place. Dated decor and badly maintained. Booked a family room which should have had a double bed, it had 3 singles. Breakfast was a joke. 1 cereal bowl, no staff to ask for a 2nd bowl so my wife had to have her cereal first before I could have mine. No cooked breakfast. Very disappointing stay.
Negative section of review
Everything.
Positive section of review
Location was good, The opportunity to make our own breakfast was good and fridge and cupboards were clean. There was no hotplate just microwave and toaster. Which was good for 3 nights stay
Negative section of review
It was very snug, the carpet rugs were grubby and leather sofa also worn and uncomfortable. There were lots of low beams in the upstairs bedroom and this should have been highlighted. Also the bed was low, an uncomfortable mattress on a wooden base that creaked and moved. Because of the age of the property the floors creaked and constantly heard the people opposite walking about at all hours. Very disturbing. Saw no staff to mention this too. The bathroom would not be suitable for people with disabilities as the sunken bath is 18 inches away from the toilet..scary. The upstairs, because there are so many beams and dark furniture it looks dusty and unclean. All the carpets in the building could do with a good clean and hoover.
Positive section of review
I’ve stayed at the Clayton for the last three years, whilst attending Crimefest. The rooms are always clean, the staff helpful and the breakfast excellent.
Negative section of review
N/A
Positive section of review
I liked how the caravan was clean and how it had all the facilities we needed
Positive section of review
Everything was there that we needed. It was very well appointed and equipped.
Negative section of review
Nothing.
Positive section of review
Bed 🛌 was great and staff was lovely
Negative section of review
The food menu was bad, went out for food. Plus breakfast time bacon 🥓 was hard left to long ,and cold .
Positive section of review
Location Cleanliness Staff
Negative section of review
Problems with gate code and accessing parking space when we arrived but staff very apologetic and helpful in sorting it out. Accommodation would benefit from new decor. It's a bit dark.
Positive section of review
Clean
Negative section of review
Water for shower is running very small
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