1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
- The location is conveniently right in the centre of town, close to shops and public transport (but not convenient for arrival and departure in private vehicles). - When there was someone at reception, they were very friendly and accommodating. - The room was tidy and appeared clean, and heating worked. - The price was the best I could find for the amenities and space listed on booking.com compared with others offering the same, which was especially relevant coming from a country with a weak currency. - They were accommodating when I needed to extend my stay by another 2 weeks, which I did via booking.com.
Negative section of review
- There was no one at reception upon my arrival or departure. In fact, there was rarely anyone at reception. - The fire alarm constantly went off, at all times of day and night. - The booking.com listing indicated that the room was equipped with a toaster and kettle, but neither were present. I had to buy my own kettle. It also indicated there was a kitchenette (there was) but no utensils with which to cook or prepare meals. - The mattress was horrendously uncomfortable. - There are laundry facilities provided for about £4, but I had to take my washing to the dryer downstairs because the one on my floor didn't work properly. The first time I used the dryer on my floor, I ended up having to hang my clothing around my room to get it to finish drying properly. - I would constantly have the smell of tobacco and weed smoke coming through the door from the adjacent common area. - If someone is dropping you off in a car (friend, family, e-hailing, etc.), there is no vehicle access to the building. You'll have to get as close as you can in town and walk the rest of the way with all your luggage. - The bathroom is the compact variety, sort of what you may find on a boat. So the shower, toilet and basin are all in the same cramped space. Forget about putting your clean, dry clothes anywhere in there because they'll get drenched.
Positive section of review
Everything from the warm welcome by the host James, to the beautiful room, comfortable four poster bed and great choices for breakfast.
Negative section of review
Nothing
Positive section of review
We had a very nice spacious room. Good recommendations for eating out for evening meals.
Positive section of review
Didn't like anything about it very poor and very disappointed about the room
Negative section of review
Did not like room or bathroom very small and not even a bedside locker
Positive section of review
Location of the hotel is excellent for all local amenities and bus routes.
Negative section of review
Cleanliness in general was poor. Particularly in the bathroom where there was lots of black mould around the shower tray and shower enclosure doors. The shower tray had previously been cracked and a poor repair had been carried out. On the first morning the shower soap container was empty, I left it on the rack for the maid to see and change it, she must have entered the shower room to change the towels but did not change the soap dispenser and neither did she clean the shower room. The carpet in the room had not been vacuumed prior to our arrival and was not vacuumed during our stay. The food at breakfast was at best warm but never hot and not at all appetising. It seems that the timetable for fresh food is governed by the schedules of the coach parties that use the premises.
Positive section of review
Friendly warm welcome. Bed comfy. Handy for Dumfries centre.
Negative section of review
No dedicated Parking but parking allowed on side street with permit supplied by Robertson.
Newcastle upon Tyne, United Kingdom
Positive section of review
Easy to get to and staff were very friendly and helpful
Negative section of review
The first room I was in had a leak under the tiles so I was moved and put in a smaller room without the facilities I requested so I didn’t enjoy my stay as much as I was downgraded through no fault of my own and paid for the bigger room
Positive section of review
Location. Two bathrooms. Flexible check in. Clean.
Positive section of review
The Breakfast was excellent and location perfect
Negative section of review
Kettle in room didn't work, the beds were uncomfortable and the tv remote was hit and miss
Positive section of review
Location, Breakfast, Friendly Staff
Negative section of review
Shower room very small
© 2024 AEGEAN AIRLINES - Content guidelines and reporting
