1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Stayed here a few years ago and it was OK but a new owner last year and hotel now vastly improved. Great atmosphere, staff were friendly and welcoming, food excellent in Waterfront restaurant, busy with a lot of buzz. Highly recommend.
Negative section of review
Nothing.
Positive section of review
Beautiful hotel, lovely grounds. Only short walk to centre of town. Lots of parks around, everything well maintained. Couldn't visit Harrogate without a visit to Betty's tearooms.
Negative section of review
Only had a short stay.
Positive section of review
The property is decorated to a high standard and felt very homely and comfortable. The hosts were lovely, welcoming, gentle and informative. The location is great for the train station.
Negative section of review
Nothing
Positive section of review
Clean. Really new and high tech room features. Great kitchen facilities. Comfy bed. Great shower. Fab location.
Negative section of review
Nothing
Positive section of review
The Host Sally-Anne is very friendly and helpfull. Everything is very clean and the location is absolutely quiet.
Positive section of review
Location for stadium excellent The shared kitchen area was great to prepare & eat food
Negative section of review
Beds were a little bit hard
Positive section of review
Close to the visa application centre I wanted to visit on my stay in London.
Negative section of review
Room: My bed was the top one in the three-tier bunk beds. The ladder leading to it had very big gaps between the steps, and I didn't manage to properly hold the rails while climbing because they were surrounded by wooden boards. I was on the verge of falling three times. That was a scary experience for me. Cleanliness: The toilets and bathrooms were very dirty all the time, with toilet paper scattered on the floor in each cubicle. Luggage storage: On top of that, although when called, the property assured me they have luggage storage, when I went in the morning to leave my suitcase before going to the visa appointment, reception advised me not to leave valuables like laptops. They also did not give me a tag or number for luggage collection. I asked if they had CCTV, and they said they didn't in that part of building. I did not feel safe leaving my luggage there anymore and it was a great inconvenience to look for and book a Stasher luggage storage space in the early morning and to drop off my suitcase there just before my visa appointment.
Ilam, United Kingdom
Positive section of review
Clean and comfortable cottage in a beautiful location.
Positive section of review
Friendly helpful staff. Excellent breakfast
Positive section of review
Staff and room very nice.