1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Sutton in Ashfield, United Kingdom
Positive section of review
Sad to see previous owners Tina and Steve were no longer running hotel. BUT glad their previous "right hand woman" Judy was still there, and was her amazing self, nothing too much trouble for her. She is an asset to the hotel. I got a warm welcome from her and the new owner. Liked location..and good customer care.
Negative section of review
Nothing
Positive section of review
We were given what appeared to be a new room towards the rear of the hotel. It had an excellent bathroom with a huge shower, plush carpets and a very comfortable bed. The room was warm and spacious with access to a rear yard. It exceeded our expectations.
Negative section of review
If we're being really picky, would have liked a decent size shelf for toiletries in the bathroom. Hard to find anything else to complain about.
Positive section of review
Very clean, brand new fully equipped kitchen, super fast wi fi. Detached property quite location. Always found parking space outside apartment, parking free. Loads of supermarkets, bars , restaurants and takeaways all within walking distance.
Positive section of review
In this automated world, being able to have the personal approach to staff to resolve issues, was appreciated.
Negative section of review
Not being able to get extra nights.
Positive section of review
Convenience of location to the airport
Negative section of review
no air conditioning. ground floor room only available. not quiet
Positive section of review
Location and staff were great
Negative section of review
No comfortable chairs in foyer. All old and tatty.
Positive section of review
Location and the property
Negative section of review
taking deposit of 250 pounds and retainer of 5 pounds. when the website states that the booking is inclusive of taxes and other charges, how can Superhog, the digital platform keeps 5 pounds to enable checking in
Positive section of review
Clean tidy room
Positive section of review
The cleaner.
Negative section of review
Being a vulnerable autistic person who was assaulted by one of the residents, who locked me in the kitchen wanting money to buy cocaine and wouldnt let me out of it. they keep him next to me and offer me a refund and to go somewhere else, guy is banging about all the time for days. they dont seem to care about people being assaulted on their properties.
Brighton & Hove, United Kingdom
Positive section of review
The view.
Negative section of review
This place is DISGUSTING. The common areas are filthy, with rubbish and dirty bedding lying around. The paint was bubbling off the walls in my room due to damp. The wooden fittings in the bathroom were rotten.