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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Property was a decent size and the perfect location for us as we was seeing friends in that same area. Lovely view of the sea, a lot of cutlery and utensils that you can use, were coffee, tea, biscuits and other little bits there for you to use which was nice
Negative section of review
Property’s shower didn’t work, the main bedroom with the balcony bed frame was awfully uncomfortable as your head would fit straight through the bars and your head would basically be on the wall, there wasn’t enough pillows on the bed and the decorative ones had stain marks all over them, the decor in both bedroom didn’t really make sense to us, there was no light bulb in one of the lights, there was two lamps in one bedroom and none in the other etc. The kettle had a lot of limescale in it to the point you couldn’t have a tea or coffee as it would visibly show up in the drinks so I had to buy product to clean the kettle which wasn’t convenient. Lastly the tv remote had no working batteries in it so couldn’t really use the tv unless you connected your phone to it but still would only work on certain apps. It was also really confusing on the instructions on how to get into the parking and the property, especially with the parking permit which I think could be explained a little bit easier with step to step on what to actually do as the parking is not at the property but down a few streets away from it.
Positive section of review
Malmaison is a great chain, but this one is particularly good, Excellent modern Hotel which is quirky and which is ideally positioned and very clean. Staff were all very friendly and keen to help. Cooked breakfast was exceptional.
Negative section of review
Nothing to not like
Positive section of review
Really good location secure parking clean apartment upstairs bed was really comfy plenty of towels and toiletries great to have complimentary tea coffee and biscuits Wi-Fi was really good
Negative section of review
Downstairs twin bed next to the window was uncomfortable springs kept pinging a downstairs loo would of been helpful apart from that can’t fault anything
Positive section of review
24 hour reception Great location with buses and trains to central London within walking distance Supermarkets, shops etc practically next door
Negative section of review
No nice restaurants nearby
Positive section of review
The staff could not be more welcoming or helpful. Lovely location and conveniently close to the start of St Michaels pilgrimage footpath.
Castle Douglas, United Kingdom
Positive section of review
Home from home. Hosts couldn't do enough for us. Went as strangers, left as friends.
Negative section of review
Not applicable
Positive section of review
Beautifully furnished and set out, wonderful extras,absolutely exceptional.
Negative section of review
Here’s the problem, unfortunately, we were woken at 445 am with someone/tenant upstairs, they literally could have been in the same room as ourselves, big footsteps above our heads for over an hour, water running, doors closing,sitting down, standing up, everything so clear, it was obvious that as a couple staying that being intimate would be an issue.
Positive section of review
Breakfast was good, staff were very friendly.
Negative section of review
Cost of coffee. Being charged for an espresso and americano when asked for an extra shot. Made the coffee very expensive.
Positive section of review
Didn't have breakfast
Negative section of review
Couldn't tell from single night
Bridgend of Lintrathen, United Kingdom
Positive section of review
Good location
Negative section of review
We got a different room. Not the fault of the host, but another guest who decided to get a different room