1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Newcastle upon Tyne, United Kingdom
Positive section of review
Loved the size of the room The bed was so comfy I wish I had of stayed longer and the place was so clean and nice :)
Positive section of review
The facilities are adequate for a big family and they are nicely located in the city centre.
Negative section of review
Apartment not clean on arrival with no beds made, dirty floors, bathrooms, and kitchen. The agents responsible for this flat are difficult to work with. We did not have access to the property whilst they cleaned it, and the cleaning was still unsatisfactory when we came back with the kitchen floor full of crumbs, cups left to wash in the sink, and fridge/freezer dirty. No toilet paper was left, and there was no bed linen for the sofa bed left. Cleaner booked to come next day to finish job did not turn up. Requested a parcial refund of the total value of the stay as it was stressful and we were not able to use the flat as intended and only after many calls, emails and involvement of booking did they give us the cleaning fee back. This did not even cover the amount we needed to spend on dining out as the kitchen was dirty.
Newcastle upon Tyne, United Kingdom
Positive section of review
Location, breakfast, available parking, cleanliness, views, definitely stay again
Negative section of review
Deco felt a little dated and dull, but doesn't affect the stay
Positive section of review
lovely surroundings - vegan flapjack snack on arrival -vegan breakfast
Negative section of review
all perfect
Positive section of review
An excellent hotel in a great location with welcoming friendly staff.
Negative section of review
There was nothing not to like.
Positive section of review
Easy check in and property had everything and more we needed
Positive section of review
Staff excellent, food very good, breakfast very good.
Negative section of review
Saturday night is very busy in the bar due to the dreaded Karaoke. Fine for the younger party people, but our room was above the noise.
Positive section of review
The staff were friendly and welcoming.
Negative section of review
Breakfast service was slow despite having pre-booked a time slot. The poached haddock was served floating in a puddle of cooking water and the eggs were overcooked. The decor was tired and a bit shabby with peeling paint and yellowing wallpaper.
Positive section of review
All very nice
Negative section of review
A lift upstairs
Positive section of review
Nothing
Negative section of review
There was mould in the bathroom, a hole in the wall as you walked in. The bed was so hard you may as well have slept on the floor and and the sink was leaking so I had to put a towel on the floor so the floor wasn’t wet when using the sink