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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location great for attending a wedding at nearby Manor House Lindley. Some restaurants also down the road and an Aldi nearby. It was pretty clean but not spotless. Bed was comfortable. Toiletries provided, hairdryer, towels, tea and coffee making facilities and a toaster and microwave in our suite. The coffee shop that did brunch downstairs was excellent. Good value for money.
Negative section of review
Security seemed like it was good but actually front door of building didn't lock. And security door on the floor wasn't actually locked either. It could have been cleaner. Wasn't hoovered very well. I'd have liked a thin top sheet as well as thick duvet so that could use thin sheet in summer. But a fan was available so that was good.
Positive section of review
The room is clean and the bathroom has very nice toiletries ,complementary tea and coffee is also a bonus ,the bed is very comfortable . The evening meal was excellent .Staff are pleasant and very helpful although they seem under pressure as there doesn't seem as many staff as in the past . The grounds are very well kept.
Negative section of review
The blinds needed replacing in the bedroom there was a lot of black marks on them that looked like mould. The breakfast menu offers fruit pots these are no longer available. .We have stayed here several times in the past and the breakfast seemed generally poorer quality .This seems to be due to the hotel being taken over .
Positive section of review
Very clean cosy and great location for the Ovo, good facilities and clear entry instructions. It would be good to advise that event days at wembley means the surrounding area is prohibited from selling alcohol at all, so best bring your own.
Negative section of review
Make people aware of event day restrictions. A fan for the bedroom would also be good for those of us who need a cool room to sleep.
Positive section of review
We travelled for a flight and the hotel was nice, very clean and had a large snack and drink area where you could order food. Ideal after you have driven for hours to get there. The room and on-suit where very clean for a night of sleep.
Negative section of review
Its is a budget hotel for a reason, the rooms are very very small, one side of the double bed against the wall and barely enough room for suitcases but we were using it as a stop over for an very earlier flight so did the job. The beds were hard. This hotel is not ideal for Terminal 1, there is no direct road if you are driving and we had get back on the motorway and very nearly late for our flight. The direction reception gave us were very poor.
Positive section of review
Amazing, cosy, perfect location, beds like sleeping on clouds. Highly recommended and would definitely return. Love the Taylors coffee bags for early morning coffees on the balcony.
Negative section of review
Was not keen on the ring doorbell, feels intrusive.
Positive section of review
Allowed to check in and dump bag earlier than actual check in time which was a big help - staff member I met was very friendly and helpful
Negative section of review
Nothing really it was good for what I needed but a fair walk from walls gate entrance
Positive section of review
The location and view from the hut was unbelievable, it was really clean and check in and check out were very easy
Negative section of review
Nothing, it was perfect for what we needed
Positive section of review
Lovely clean room and very good friendly service. Location is great for the city centre of Durham.
Positive section of review
Convenient one night stay
Negative section of review
Room a bit dark
Positive section of review
Everything
Negative section of review
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