1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Staff were fantastic. The apartment we were given had broken aircon and was extremely hot. Maintenance brought a fan which helped a little. The next morning we were told the aircon couldn't be fixed and that they were offering us another apartment. The new apartment was in a different building which was a bit of a pain to lug all our things there but was a really nice place. Had a lift too. Nice big apartment, all mod cons. Iron and ironing board were fab.
Negative section of review
For around 12 hours each day, all you can hear is the music from the bar. Couldn't even drown it out with the t.v. the music gets louder in the evening and goes on till around 11pm. Definitely not suitable if you need an early night. Only 1 wine glass which we found strange. Paint could do with a freshen up and stains all on the sofa chairs. Big piece of stuck chewing gum stuck on the bedsheets. No plugs near the dressing table for hair dryer etc. Only 1 bedside table. WiFi was intermittent and no welcome pack to tell you passwords etc.
Wimborne Minster, United Kingdom
Positive section of review
Perfect location just off main square. Very comfortable large bed. Complimentary water. Great selection of teas and coffees. Quirky room beautifully presented upon arrival. Friendly welcome and let us into our room well ahead of usual time.
Negative section of review
Room a little too dark.
Positive section of review
I booked this hotel for my son & his best friend for their 21st birthdays ,they loved the room ,the location & the breakfast
Negative section of review
Thought the price was a little high
Positive section of review
Good location in terms of surrounding area, limited parking but for the 15 minutes we were there we managed to find a parking space
Negative section of review
Avoid this property if you want a decent bed to sleep on, bed base needed replacing but was bodged with wood which was noted on a previous review with photographic evidence - when contacted by booking before our stay they said it had been 'fixed' - as far as I'm concerned the only way a broken divan base can be fixed is by replacing it. Property only had 2 mugs when reservation was for a larger group, this stay was a month ago and the property are not engaging with Booking.com to resolve the fact that we needed to book last minute alternative accommodation due to travelling as a group so we couldn't be split up as we only had 1 vehicle between us and needed to stay at the same location, hence organising such a large property. The stress of dealing with this has aggravated my health conditions and sent my blood pressure through the roof- the only compensation we've been offered is less than £30, I was offered a refund by booking on the day but we would still have been several hundreds of pounds out of pocket so still fighting to get this resolved as the first call we were told that Booking.com would get property to cover difference between the costs of accommodation as well as refunding what was paid so we weren't out of pocket. When we booked this property over a year before the property had a rating of 10, if I could give it minus figures based on my experience I would. I have always left honest reviews and this has been very restrained - I will let the pictures speak for themselves I am only able to upload 4 photos and cannot upload the video I took on arrival, which I took as I was concerned about whether or not things had been resolved from previous listings. This property needs to actually do a inventory and increase their standards as there were opened packets of food, a rusty grater and food residue left in the kitchen sink, plus bedding left in the washing machine and no plug in the bathroom sink.
Positive section of review
The room was wonderful; comfy bed, decorated tastefully and lots of little special touches. Surprising and a delight.
Negative section of review
The road in front is busy and when trucks went by it shook the walls.
Positive section of review
Food was really good and the staff were helpful and really friendly. Great location for Scafell Pike.
Negative section of review
Some slight up grades to external decorations would help.
Positive section of review
Very comfortable, easy parking and lovely staff
Negative section of review
It was very warm, windows high and not sure if they’d open. No toiletries
Chapel Saint Leonards, United Kingdom
Positive section of review
Location was lovely very quiet
Negative section of review
Nothing
Positive section of review
Balcony room, and cleanliness
Negative section of review
Staff not very welcoming apart from the lady on reception. Breakfast not the best quality Coffee from the bar was like water Managers walking around but not acknowledging guests
Positive section of review
Location was excellent
Negative section of review
Could do with a hand grip to help get in and out of the shower
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