1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Easy check in and check out. Complimentary simple breakfast provided, although not mentioned while booking. Very close to the Kew and West Coates Bus Stops
Negative section of review
Nothing
Positive section of review
Elizabeth was very welcoming and friendly. The room was large, clean and well appointed. Breakfast was excellent; both generous and very tasty.
Negative section of review
Bed was a little soft for my taste.
Positive section of review
The property is very centrally located in Bennett’s Hill. It was clean and comfortable. Also, great communication with the host.
Negative section of review
Could have done with a drying rack and a tea towel, also some bulbs out in the bathroom, but nothing major
Positive section of review
Good location. Very good breakfast. Staff friendly and helpful. Could park all arrival and departure days at no charge
Negative section of review
Bathroom small.
Positive section of review
Decent enough for a couple of nights stay…didn’t realise it was in the middle of an industrial estate.
Negative section of review
Not clean, bathroom not upto scratch lots of long dark hair
Positive section of review
Probably, I am going to be staying the Clayton Hotel London again. Thank you for good services.
Positive section of review
Nothing, I had to leave immediately after having an asthma attack due to the fumes in the room.
Negative section of review
The rooms are cleaned with very strong bleach which isn’t appropriate before customers enter their rooms, particularly if they have asthma or any respiratory issues. I tried airing the whole room by opening all of the windows but I had to leave after having an asthma attack. I was staying for business and this was really disappointing as I was both made unwell and missed an important meeting due to having to vacate quickly. I had to find alternative accommodation and the hotel did not get back in touch with me to check I was okay or offer a refund. Shocking service.
Positive section of review
Breakfast was Excellent Watching the aircraft from our room with a runway view was Awesome
Negative section of review
All Ok
Positive section of review
In good location and clean friendly stuff
Positive section of review
Nothing
Negative section of review
Everything, the listing was totally misleading. We ended up not staying at the property we felt we had been totally misled to believe the listing as an ‘Executive Apartment’ this was upsetting. On arrival we were told to park in the private parking space, this was one of 2 scruffy looking garages at the end of 4 houses, my car overhung on the public path, which I wasn’t comfortable with, the listing should state parking for a small car. The photo on the listing is misleading of the exterior, the front door has a ground floor window on the listing. The apartment is actually on the first floor (which wouldn't have been an issue for us). Garden views listing describes as 'bright and open outlook'; there were no garden views, front views onto a public car park, rear views are the back of terraced houses and their bins. Own exclusive entrance – shared path front door then stairs, this is not exclusive. Floor on entry had dirty footprints. First impressions not the best, the cleaner spent more time prettying up the apartment with nicely rolled towels on the bed with cushions and spread (no privacy in bedrooms, doors have clear glass panels) paper strap over the toilet seat, pretty stickers on toilet rolls, which is all very pleasant but there was no focus on cleanliness as below; smears on glass panes on internal doors sticky black finger prints on internal door paint smeary shower screen and bathroom mirror pink/black mould on shower door tracks. Fridge was wobbly not been levelled properly crockery has many chips paintwork chipped on walls and door frame scratch on wooden floor, cobwebs in rooms. Welcome pack; WIFI password was not clear and partially rubbed off, no coffee machine, no complimentary fruit, biscuits, tea or coffee as listed (a couple of sachets of coffee left by previous guests) There was a pint of milk, 2 bottles of 250ml water for 3 guests. Listing states ‘Avant-Garde’ this apartment is definitely not this.
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