1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The stay was really amazing, from coming in with all the bags to keep before checking, earlier check-in time, help on the stay, breakfast to the last day bag keeping. We were really sad to leave, because staff was really amazing - offered amazing support when I had health issues, calling hospital, arranging cab - thank you again!! The room was really great: clean, comfortable, had all amenities we needed, if something we needed - quickly got from the housekeeping. Coffee machine in the room - one more plus. Breakfast catered to perfection - even to my gluten free needs. Happy that we chose this hotel, it made our stay in London way better. Oh and the atmosphere in bar got that old school feeling, realy adds to all experience.
Negative section of review
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Positive section of review
Good choices at breakfast but it would be great if the coffee machine could be checked regularly as it wasn’t working - however staff helpful when I asked for help with this . Bread for toasting had also run out and would be good to have choice of brown bread
Negative section of review
See above
Positive section of review
The house is beautifully decorated, spotlessly clean and right in the middle of the town. It’s Comfortable and it’s a home away from home . I wish they owned more places around the country as I’d visit them all
Negative section of review
Nothing
Positive section of review
Stunning location. The Swan is a lovely place: extremely friendly and helpful staff, very clean and comfortable room. Food exceptional as was the service at both dinner and breakfast.
Negative section of review
Only had time to spend one night !
Positive section of review
Great location, amazing food, Staff super friendly. Breakfast included, Free parking
Negative section of review
Rooms are rather warm ours was missing it's fan. Luckily we travel with One. 🥵
Positive section of review
Excellent cooked full Scottish breakfast and piping hot. Great way to start the day.
Negative section of review
The hotel exterior suggests a tired dated looking hotel. But the great food and friendly staff made up for it.
Positive section of review
I love the place ,very modern & the beds are amazing so comfy .Nice location .
Negative section of review
I think it needs air conditioning as we were all far too hot 🔥 & you can't open windows ,this I would say is a big thing especially in the middle of summer !!!!
Positive section of review
Food was good excellent breakfast choice . Rooms nice clean and comfy .
Negative section of review
Rooms could be a little noisy as not soundproofed
Positive section of review
Location. Cleanliness, space. Value for money.
Negative section of review
Nothing.
Positive section of review
Location fantastic
Negative section of review
Nothing