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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great location. About 5-6 mins walk from the Paddington and Lancaster Gate tube stations, which makes it very convenient to travel around London. Hyde Park is also 5 mins away on foot. There are also many restaurants and cafe around so you have many options to choose from. My room was big enough for one person, but this is the typical room size in London. It was very quiet during the night so you definitely get a good nights sleep. the staff were always helpful and friendly.
Positive section of review
Great location - although our views from the hotel were just of the hedge, the village high street is only 3 minutes walk away, alongside the canal and Loch Ness. Staff were very friendly at breakfast. The big log burner in the lounge was lovely!
Negative section of review
The ‘contact-free’ approach where they text a code for the front door and your room is a bit impersonal for me.
Positive section of review
Great location- close to Portobello Market,but quiet. Metro within walking distance. Great for families (playgrounds nearby).
Negative section of review
Pay attention- the sofa in the living room does not open to a double bed. Bath tube could be cleaner.
Positive section of review
Friendly, helpful staff. Good hogh street location. Clean. Excellent food.
Negative section of review
Although clean and comfortable, the rooms could do with a little tlc. It was exciting weather and we made the most of the courtyard area.
Positive section of review
Worst hotel I’ve stayed in. Do not stay here! Stay clear.
Negative section of review
Everything
Positive section of review
Apartment was massive with plenty of room and facilities
Negative section of review
Bed was really uncomfortable could feel the springs popping out the mattress. No coffee in the apartments, lift smelt of weed daily & £150 deposit is a little steep. Did get it back in good time tho
Positive section of review
Historic interest- grounds
Negative section of review
Restaurant food could be improved
Positive section of review
Great location Comfy bed
Negative section of review
On arrival to our room it wasn’t cleaned, we were swiftly given a new room but not a great start
Positive section of review
Was in a good location
Negative section of review
Needed a bit of TLC the hotel was very tired in places could do with doing up and freshening up
Positive section of review
Everything