1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Check in process was swift, good staff, and a complimentary drink provided in the lovely Mayfair Bar. Stopped for lunch in The Mayfair Restaurant located just off the lobby & the food & service were fantastic. Equally room service was swift & to a high standard.
Negative section of review
Unfortunately, I was woken (despite looking forward to a very rare lie in) by some tradesmen hammering away in the hotel just after 7:30am. I could not quite believe. I complained but despite offering to move my room the moment was gone. How can any tradesmen be working at heavy maintenance before 8am in a hotel?! I made my dissatisfaction clear to the staff & spoke to the manager who agreed to offer me a complimentary stay in the future. As such I will return as I am happy the issue was acknowledged and addressed.
Positive section of review
The room is spacious and very comfortable, and the breakfast is varied and generally excellent. The hotel is conveniently located near the Jubilee metro station.
Negative section of review
Not the case. Everything was good.
Positive section of review
Really nice on the inside. Rooms were really nice and the games room area is a nice touch
Negative section of review
The Neighbours played very loud music continually from 7pm to 7am and were out in the streets The outside of the property is not very appealing The chair under the window is missing a leg and has been replaced by a block of wood. This chair is unsafe to sit on Kitchen is for the most part well stocked but there are no Oven Trays The shower is difficult to use due to the size of the space and slope of the roof but still manageable
Positive section of review
no tea or coffee in the room you can buy it at the reception no cash
Negative section of review
tea and coffee should be in the room
Positive section of review
Easy to find, great location, lovely place to stay.
Royal Tunbridge Wells, United Kingdom
Positive section of review
The staff at the hotel are all very attentive
Negative section of review
Very clean
Positive section of review
Always excellent service from the staff.
Negative section of review
Prices are a little steep but I guess it is London and convenient
Positive section of review
Clean Lovely looking hotel
Positive section of review
Coffee machine in the room
Negative section of review
Decor colour in the room
Positive section of review
Friendly - great food