1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Booked a Deluxe Riverview Room with Balcony . Comfortable room with view of the serene River Cam . Food [ breakfast and dinner ] very good ; outdoor garden area perfect for afternoon or evening drinks . Staff friendly and helpful . Excellent location with all the main attractions within easy walking distance .
Negative section of review
Hotel's computer system down on arrival . Delayed checkin to 4.30 pm . Not a major issue .
Positive section of review
The apartment was clean, comfortable and spacious. It is conveniently located, about 10 mins walk to the city center, main shopping area and the train station. My family of four had everything we needed for a comfortable stay and a good night's sleep.
Negative section of review
Nothing, all good.
Positive section of review
It's well located and good value as cheaper than hotels. No staff present but they did answer and help instantly by whatsapp when I couldn't find the house as googlemaps put me slightly off track.
Positive section of review
Great location - a short walk to the city centre along the river, and lovely to sit on the terrace and watch the boats go by. Very charming house, full of character and with everything needed for a city break.
Negative section of review
I would probably have moved the kitchen table into the downstairs lounge area overlooking the river as it is such a lovely outlook from this spot!
Positive section of review
We enjoyed our stay, the staff were polite & friendly, the pool & spa area was our favourite. We had just the kind of room we asked for. Parking was good and the grounds are beautiful.
Negative section of review
Sadly, like other guests reviews of the breakfast, we also felt it was lacking and not what we think a 5* hotel should provide. We were on a B&B basis, so therefore looking forward to breakfast. We did enjoy the cooked breakfast when we finally got the right order (2 attempts), but were not asked or brought any toast as they were “waiting for a delivery”. The fruit that we had was unripe and so a bit tasteless. Only two tiny plates of Cold Meats were laid out and no bread of any kind. The cereal choice was ok along with a choice of fresh Oranges and Banana’s. We did ask for some toast and were brought two slices, for the two of us, but no choice, only what they had left. The Coffee also had to be remade as it more resembled the colour of tea when we poured it first time. This all seems quite negative, but in reality we did enjoy our booking, Bath is lovely and the hotel is in a fine position, the staff helped us enjoy our one night stay, but another time we would go for Room Only.
Positive section of review
I always like staying at the Britannia. A bit of a character old hotel and great location
Positive section of review
Clean, comfortable and a great breakfast.
Positive section of review
Good location and newly decorated
Negative section of review
Need to walk upstairs with all the luggages. The facility doesn’t even have a wine opener and nothing to hang the tower inside of the bathroom. Lack of details as an Airbnb property for family.
Positive section of review
Mostly good
Negative section of review
No bed made 2nd night all 3 rooms
Positive section of review
Spotless
Negative section of review
Council bins in neighbourhood overflowing