1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The reception staff Lauren and Christina, were so very helpful with my booking ( there were 9 of us in total). As a disabled person I wanted to make sure everything was in place before our arrival and Lauren was so helpful and reassuring. Christina was also very kind and helpful, two brilliant ambassadors for the hotel, The hotel has been updated since my last visit, which I can understand, but the beautiful wooden balustrade has been painted! The hotel is beautiful and set in lovely grounds. Accessibility is good for disabled guests and my grandchildren loved the menu, in fact we all felt the food was good value for money and good quality. The parking fees are really good, I would highly recommend this hotel.
Negative section of review
Nothing, just one small grip, as it was a quite night the barman decided to deep clean the coffee machine, so we couldn't have a coffee, but he's lovely attitude made up for this.
Positive section of review
Loved the location, how private it was. Amenities was spot on. So beautiful. Not a fault at all! Positive feedback, but possibly could have some sort of shelter outside. Just for rainy days so you can sit out and still enjoy the surroundings.
Positive section of review
-staff is very attentive to yours needs and friendly - bathrob in the room + mini bar - bus stop nearby
Negative section of review
- too much fragrance in the hotel - not lobby - single rooms are in the basement, should be mentioned in advance because no windows
Positive section of review
Comfortable, clean, welcoming, excellent central location for restaurants, shops etc
Negative section of review
Nothing, all lovely
Positive section of review
Breakfast excellent and healthy options. Restaurant was great and views were amazing
Positive section of review
The location is excellent and the room was spacious, comfortable and clean.
Negative section of review
The staff were not accommodating in the slightest. In checking me in they made me wait an extended period of time and the front desk worker coughed in her hand before giving me my key with the same hand. When I asked to have something printed, she said she couldn't print it and presented me with no alternatives. The downstairs lounge feels like an airport and is overpriced. While everything was mediocre, if this were a hostel then I would have left an excellent review. I paid 400 pounds for what I think was a frankly bad experience. In terms of value for money, you are better off sleeping in any hostel in London because the experience is similar.
Positive section of review
Beautiful place and very welcoming
Stansted Mountfitchet, United Kingdom
Positive section of review
Excellent location
Negative section of review
Room not that clean with stained mattress. Room service poor with kitchen staff speaking little english and lack lustre menu.
Positive section of review
The building
Negative section of review
The mattress, the towels too small and the noise from the street
Stratford-upon-Avon, United Kingdom
Positive section of review
Great
Negative section of review
Nothing